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Brookside Jewelry

  1. South Kansas City
  2. Brookside Jewelry Store
  3. Kansas Jewelry Store

Reviews, get directions and contact details for Brookside Jewelry

About

Specialized hand engraving, jewelry and watch repair, on-site appraisal events, pearl restringing, watch batteries while you wait, and we buy gold!

Story

At Brookside Jewelry our business is built on exceptional customer service. We believe that our customers deserve the very best in jewelry repair and engraving, which is why we always strive to exceed expectations in each and every job we do. We specialize in fine hand engraving on gold, silver, and platinum jewelry, as well as engraving crystal. We carry a large selection of assorted diamonds and gemstones. If you don't find what you are looking for we can special order your perfect stone!

Address: 306 W 63rd St, Kansas City, MO 64113, USA
Phone: (816) 561-6888
moc.liamg@yrlewejediskoorb
State: Missouri
Zip Code: 64113


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Reviews
I absolutely loved this local shop. These guys are awesome. I had a watch that needed repair and they took care of it on the spot. Not to mention, they are very reasonably priced. I would highly recommend it!
8 years ago (04-12-2017)
I would advise against going to Brookside Jewelry. I dropped a watch off over a month ago for an estimate, it required servicing. I was initially told the watch guy, someone different that works for them, comes by the store and picks up the watches for repair on Tuesdays, I dropped mine off on a Friday. I was told it takes a week to get an estimate on the service specifically required to get my watch running better, my watch is a vintage diver so that made sense so far. I was also told by the second Tuesday, or 10ish days after I dropped off my watch, that I would receive a call with the estimate for repair. I never received that call so I called them. That's when they said that they still had my watch. I guess the watch guy couldn't look at my watch, so they had another guy. I thought, ok, wished they called me, but I'm fine with that. Another week goes by, I still haven't received any call, no updates, no nothing. So I called back. That's when I was told the new watch guy just picked up my watch. I'm getting frustrated at this point, but what can I do? I asked them to actually call me back, and informed them that I have yet to receive a call from them, at anytime. Another week or so goes by, guess what...no call. You know what I did, I called back. I was told the new watch guy just picked my watch up earlier in that day or the day before, can't remember exactly. I informed them that was not the story the last time I called, I said someone somewhere is lying to me. Instead of an apology, I heard the owner, that was obviously listening to my conversation with whom ever answered the phone, yelling back at me "no one lied to you". All I needed at that point was an apology, but he was so damn determined to defend the fact I called him a liar, I got nothing. They then said they would have the watch returned, and still no apology. They said they would call me when my watched was returned. I literally laughed out loud. I told them I'll call them since they aren't so good at calling me. Fast forward to today, I just went by to pick up my watch, more than a month after dropping it off. I get no apology, just a funny look from the owner as he walked in back. I then hear another worker tell the lady that's helping me, that my watch was just dropped off earlier today. Yeah right. I was in their store at like 10am, so unless he was there between 9 and 10, they were lying. Oh, and guess what else...I just dropped in to the store unannounced, they never called me.
8 years ago (27-09-2017)
Friendly, attentive and offer free estimates on watch repairs!
9 years ago (13-01-2017)
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