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Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Federal Way today.

Address: 1936 S Commons, Federal Way, WA 98003, USA
Phone: (253) 839-6232
State: Washington
Zip Code: 98003


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM


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Reviews
I lost faith in Kays years ago (long story) but since I've had the manager Tara's help I have completely renewed how I feel about them! She has now helped me and my family with multiple purchases and a semi custom ring. Will defiently be returning.
7 years ago (15-01-2018)
If i could do a negative star I would. Manager Tara White still argued and raised her voice because she had promised to size a neil lane for a month now. Never called to check in with us, I had to keep calling and still didn't apologize for not keeping us in the loop. Tried to blame the original store for their mistakes stating that "why did you bring it here than". Incapable bunch of employees who have no customer service. Not recommended atleast not this location.
7 years ago (10-08-2017)
You cannot return watches once you wear or if it is altered in any way.
8 years ago (09-11-2016)
So I am the same guy who wrote the bad review and I am not a flip flopper or anything but here is what went down. I went to the store immediately after Valentine's Day and I was pretty upset. Then when I told the manager what happened she went out of her way to make everything right. I understand that sometimes people make mistakes and although I considered this to be a pretty big one, the people at Kay Jewelers were awesome. Their ability to fix the problem has definitely restored my faith in the store and I will be going back for any of my jeweling needs.
13 years ago (01-03-2012)
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