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Kay Jewelers

  1. South Tacoma
  2. South Prairie Jewelry Store
  3. East Hill-Meridian Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Tacoma today.

Address: 4502 S Steele St Suite 814, Tacoma, WA 98409, USA
Phone: (253) 475-3883
State: Washington
Zip Code: 98409


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews
Beware if you ask them to replace a watch battery in a Fossil watch. The last time I did it, they said it wasn’t the battery so I sent my watch to the Fossil repair shop & it was fine until I needed a battery again. Same thing happened - is this a coincidence or do they not know how to work on Fossil watches? The gal who helped me said “oh, take it to the watch repair kiosk” but I said I had a lifetime battery replacement then she said, “let me ask someone else to do it so I don’t scratch your case cuz my hands aren’t working well.” The man she asked refused to do it so she proceeded to do it herself. After a while, she found another guy to help because she appeared to be struggling with it. He finished putting the battery in then told me it wasn’t the battery & the watch was broken. Hmmm, this doesn’t seem right. I don’t have proof, but I suspect the gal messed up the movement function. Beware! They need to train their employees better. I’ve lost confidence in this Kay’s store. The watch is no longer in warranty so I’m out a beautiful watch.
7 years ago (06-01-2018)
Peter, Tim and Sandy are literally the reason I keep returning. They’ve always taken care of me and the needs I had every time I came in and that goes places with me. There’s a reason I recommend them to friends and family. They truly love what they do and love helping customers!
8 years ago (19-11-2017)
Poor customer service. I guess I wasn't dressed to their liking to receive service. All I wanted to do was pick up my ring and I felt ignored standing at the counter while they please others.
8 years ago (21-10-2017)
Worst f***in' costumer service ever. So my wife was next to be helped by a rep, my wife was just gonna pay bill. A couple came in and sat down and start looking at rings. One sales rep got done helping a costumer after 5-10 minutes. And as my wife walk up to the register, the sales rep said to my wife, "oh I think they're next pointing to the couple sitting down. Like really?!?! They tryna make sale than service.
8 years ago (02-05-2017)
Worst customer service I have ever expierenced. I bought a ring from them and was told it would be ready the 1st of March. It's a drive for me to get to the mall so I figured I'd call them first to make sure the ring is there. I've called them about 10 times and no one has even answered the phone. This happens every time I call with questions regarding purchased items, as well as questions about my account. These people have no idea what customer service is, and how to keep customers happy. I highly suggest that if you're going to purchase jewelry, that you don't go to Kay. You will get screwed over.
8 years ago (01-03-2017)
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