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Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Greenville today.

Address: 714 Greenville Blvd SE, Greenville, NC 27858, USA
Phone: (252) 756-4660
State: North Carolina
Zip Code: 27858


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM


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Reviews
Went in today to get my watch battery fixed. (My watch was in perfect condition as I hardly ever wear it, but I need it now for work.) I was told it was only take a few seconds so I waited while the woman fixed it. She returned and told me that the battery wasn’t the issue but the hands on the watch were. I was confused what she meant because the hands were able to spin when I would turn the knob on the watch; they just wouldn’t turn on their own because the batterie were clearly dead. She showed me the watch and the hands were broken off inside the watch. Whenever I would ask what happened she would just say the hands are the problem not the watch. I explained that the watch hands were fine when I got there, so therefore she must’ve done something to cause the hands to break. Then another worker tried to help put the back on and neither of them could. They offered to send my watch off, but it would take 4 to 6 weeks to get an ESTIMATE on how much it would cost to fix. They offered to send it away for an estimate?! Seriously???? They break my watch and are gonna try to send it away for a month just to give me a price on how much it will cost to fix??? This is terrible customer service. Don’t go here!
7 years ago (14-01-2018)
WORST CUSTOMER SERVICE EVER!! They have very little consideration of their customers. They are too messy! Try ZALES instead!
7 years ago (23-01-2018)
Wife loved the ring!
8 years ago (25-12-2017)
Trying to buy ring no one even acknowledged us.
8 years ago (03-09-2017)
Great service employees are very knowledgeable about items. Everyone was nice and accommodating. Zaynah is the best
9 years ago (02-01-2017)
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