Kay Jewelers

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Winter Garden today.

Address: 3251 Daniels Rd Suite 114, Winter Garden, FL 34787, USA

Phone: (407) 654-4981

Website

State: Florida

City: Winter Garden

Zip Code: 34787

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

My husband and I visited Kay's on Valentine's day. 
He and I purchased our wedding  ring from Kay 10 year ago and thought it would be a fun experience to look at rings and possibly upgrade our rings. The supervisor on staff took my husband's ring to give us a price for an upgrade to say the least she returned with  condecending remarks of how his ring was not worth anything. I left feeling belittled by her remarks and her poor customer service.

 7 years ago (16-02-2018)

The staff is very rude! They didn’t give us the time of day when we entered! After waiting for 5 min... someone from the back come walking up smelling like smoke and says, “what do you need?” No hi, or how can I help you. VERY RUDE. I will not be back! 

Also, the inside of the stores floor was very dirty! Looks like they haven’t cleaned the floor in awhile.

 8 years ago (30-12-2017)

My husband and I were going to the altamonte springs location. However every time we went there they never told us when our jewelry had to be inspected, had terrible  customer service even from the manager they were absolutely horrible. So we decided that we would try the one in winter garden defiantly further for us but well worth the drive. Deana and Pam are the sweetest ladies and took care of us exceptionally well. However the gentleman with glasses who works at that location wasn't a very nice smiling face when we came to pick up my rings from being serviced, but we went right from him to Pam thank goodness I didn't want to have to find another location. I'm so pleased with this location and will defiantly be back to purchase in the future and will call ahead to make sure Pam or Deana are available, and are in the store before we head over. Thank you ladies! I hope I spelled  Deana correctly if not I do apologize. :)

 8 years ago (25-08-2017)

Most of the staff is extremely sweet and helpful, however, the manager was EXTREMELY rude when I went in to return a pair of earrings that wouldn't stay clasped. I called in later to ask to speak to a manger about the way I was treated and was hung up on three different times. I had to bring a another item I purchased back in a few days later to have a stone replaced and she acted like a 12 year old laughing and giggling with a friend in the corner. Completely unprofessional, unacceptable and just flat out rude. Especially for someone who is in not only in customer service but the manager of the establishment. Will do my best to avoid this store from now, strictly because of her.

 8 years ago (23-02-2017)

Pleasant when they know your going to purchase something or have already spent money here. Had to resize my ring and it took them days longer to get it back to me then the promised date.

 8 years ago (21-02-2017)

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