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Kay Jewelers

  1. South Carolina
  2. Goose Creek Jewelry Store
  3. South Carolina Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Summerville today.

Address: 436 B. Azalea Square Blvd., Summerville, SC 29483, USA
Phone: (843) 871-1671
State: South Carolina
Zip Code: 29483


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Reviews
I came in here with my husband & mother in law. We were looking for a mother & child charm that showed we are having a girl. My husband bought me one before but shows blue for our son. We came here close to closing and the lady came over to talk to us. Immediately we were informed that this charm was discontinued & you couldn't order it online any longer. She kept trying to push another charm on us that I already had but the only difference was the color pink on it. We've spent A LOT of money on my bracelet. My husband decided to look on online to see what he could find. Guess what??? There was the charm we were looking for on Kay's website...it's also being advertised on fb for this coming Mother's Day. She was just lazy & her customer service skills were poor. I wish I would have caught her name but she's probably in her late twenties,has shoulder length brown hair and somewhat heavy set.
8 years ago (23-04-2017)
Useless customer service. You'll be lucky if you even get them to answer the phone. We got our ring back in October partly because of the great rewards that came with it for the wedding bands. Turns out they had expired a month after he proposed and we couldn't even use them. I sent my ring off to get it sized and since then has broken three times (we're talking a six month time period). Every time I've gotten it fixed they have promised to call me and yet never have. Today I was finally in town and called to see if my ring had been delivered and nope, it was not in on it's due date. I called back 30 minutes later because I got an email that my ring had arrived. I called back and asked if they just got a UPS order because I was told on the phone earlier that maybe UPS would come later and my ring would arrive then. No, UPS had come that morning and apparently my ring had arrived that morning but the sales person I spoke to you was too lazy to even look and find it. By this time I've already driven home so now I get in my car and sit in traffic for 45 minutes to come back to the store to pick up the ring that had apparently been there the entire time and I don't get a single apology. They do not even care that their product has broken on me three times. They don't even care that the ring had been there all day.
8 years ago (14-04-2017)
Great staff! They know us by name and are always super helpful! The free cleanings are a bonus as well.
8 years ago (22-02-2017)
I don't know if it's all Kay locations, but this one has the worst customer service. I don't mind waiting for a sales associate to get to me, but at least acknowledge a customer coming through the door even if you have to say "I'll be with you shortly". I've been in there a handful of times and every time I'm waiting for almost 10 min before someone will acknowledge there is a customer.
8 years ago (24-12-2016)
I have been shopping with Kays for a long time. I have bought many pieces of jewelry. I purchased a set of pearls several years ago. The clasp broke and they sent it off to be restrung. They charged me $337. The clasp did not hold up. It has broken again. I asked the girl in Kays to see how much it would cost to get another clasp. It has been 2 weeks and I have yet to hear from her. I took my pearls to another jeweler and they said the it was a terrible job that they did. I am very upset with Kays. I now have someone else doing my work for a third of the cost. For the last several years when I went in they have not been able to find anything on the computer that I bought. I have no idea what is going on with them but will no longer do business with them
8 years ago (23-02-2017)
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