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Kay Jewelers

  1. Southwest Topeka
  2. Topeka Jewelry Store
  3. Kansas Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Topeka today.

Address: 1801 SW Wanamaker Rd., Space D7A, Topeka, KS 66604, USA
Phone: (785) 273-0001
State: Kansas
Zip Code: 66604


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Reviews
My husband bought my engagement ring and wedding bands from this location...I feel like they have been "in the shop" more this year than they have been on my finger. They sent it in to fix a prong and ended up changing the head on my engagement ring. I called them out and said it wasnt the same ring I sent in. The man working told me "well its close enough" I made them send it back. I got it back with an adjustment that looked shotty and cheap. I called the managers attention to it, she agreed and sent it back to the shop yet again. I went to pick it up a 3rd time and it is back to the different head, again not my ring. Now they are telling me they cant get my head anymore...I called customer care and have yet to hear from them...I just sat on hold for the customer care rep for 8 min and was sent to voicemail. This is the worst customer service ever. This is just this recent incident. I had major issues in the beginning, I should of just demanded my refund then and went somewhere else. BEWARE! Find a local jeweler!!!
8 years ago (28-11-2016)
No customer service at all. 2 employees yes they were busy with other people but they didn't even look up to say be with u in a moment. Went to Zale and got what I needed in 5 minutes.
8 years ago (24-09-2016)
i just got home from KAY'S JEWELERS, u know they r a joke of a jewelers, left there, took it 2 DIAMONDS ON DESESIGN MARSA fixed it & it & didn't even charge me
10 years ago (19-09-2015)
HORRIBLE CUSTOMER SERVICE!!!! My husband bought my wedding band and engament ring there. He got the warranty on both and we've had my rings serviced 3 times now. Each time they give me a "promise date" of when I would get it back. I've never gotten it back in time. I finally called the 1800 number and they told me that it could take 2 weeks to 90 days depending on which shop it's sent to and that it could get sent OVER SEAS! The 1-800 person also told me that they should tell me which shop it's being sent to when I drop off my ring to get worked on and give me a promise date based on that. That's never happened. MY ADVISE- FIND A LOCAL JEWELER. I guarentee they would do a better job.
11 years ago (03-04-2014)
Special ordered a necklace for my Wife's birthday. They said it would be here on the 25th of February. When I called on the 26th of February they told me that it would not be in until the 23rd of March. No one can do anything but tell me that the receipt says the 23rd of March. I guess the salesperson that looked me in the face and said that the 25th of February would not be a problem is not accountable for her actions. They sure took my money for the Special Order. I will get a refund and NEVER spend another penny in Kay's. Every kiss will begin with Helzberg or Zales from now on!
10 years ago (26-02-2015)
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