Kay Jewelers

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Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Sioux Falls today.

Address: 1150 Empire Mall, Sioux Falls, SD 57106, USA

Phone: (605) 361-7554

Website

State: South Dakota

City: Sioux Falls

Zip Code: 57106

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

So I spent over $6000 in this store. Didn't realize I had any rewards or anything. Well was going through my papers randomly and saw I had a $1800 instant rewards paper folded up in the clear envelope they give ya. Sure would have been nice to know I had those. Well know they are expired as of July 4th. I called the store and the lady called customer service to see if I could be reissued the rewards. She called me back and said yes they can do that but that I need to call that number to give them my info. I called them and they said there is no way we can do that and no way to reissue them. Said they are not sure why that was said and that they aren't sure why she would say that. So I called the Kays store back. Some other lady answered "Tasha" and said they are expired and that there's no way for a refund of the rewards. That they can't do anything for me. She tried covering up the other girls mistake of telling me I could get them back. I told them it sure would be nice to have been told I had them or atleast leave the card out so I see it and no fold it up and put it in between papers. Guess it doesn't matter how loyal of a customer you are at that place and how much you spend. I will not be going back there and will never recommend this place to anyone.

 9 years ago (21-12-2017)

Every experience I have had with Kay's has been awesome. I bought some extra warranty they offered. Year later a diamond was missing they replaced it hassle free. Just like it should be. Good Job and Thank you.

 9 years ago (27-08-2017)

I took my engagement ring in to get the band for it.  They sent it in and my promissory date was exactly 2 weeks later.  I am an hour and a half away...I drove up on that date only to find that it wasn't in.  I took off work to go up and get my ring.  I had to take another day off to drive up when it was ready.  When I got it back, because I wanted to keep the bars on the bottom, there was a gap or a larger space between my ring and the band on one side.  So I took it back up on April 21st to have the bands removed and it closer together.  The lady that took my info was very pleasant and said it would be done on May 4th or 5th. I called today (may 5th) and the lady was rude.  She wasn't listening to what I was saying and said well, it's not here and it will be in a couple of days, we will call you.  I kept asking her to check my finances name to see if it was under his name but she wasn't listening and never did check.  It is frustrating when you don't get informed nor do they listen to you.  If I have anything else that I would need work on, I will be going to a different store.

 9 years ago (05-05-2017)

BEWARE***DO NOT BUY FROM KAYS!!!! I purchases girlfriends engagement ring in may of 2015. it came broken. They had to request another one and they made me also pay shipping for that one....That one broke again 2 weeks later....and they again made me pay shipping....About 6 months later i decided to give kays another try and i wanted to get her something nice...i bought her a necklace for about $400. The chain broke 30 days later...I just got it back yesterday after 2 weeks....less that 24 hours later. she was hopping out of the shower and there it breaks again! About to call them now...this should be exciting....

 11 years ago (26-03-2016)

called for a status on an order, got put on hold for 3 minutes, got back and took my number. will call me back.... they told me it would be in on wednesday, so I called back yesterday now it won't be in until friday... they suck at keeping you informed about your order... thinking about cancelling my order....

 10 years ago (23-06-2016)

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