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Kay Jewelers

  1. New Hampshire
  2. New Hampshire Jewelry Store

Reviews, get directions and contact details for Kay Jewelers

Kay Jewelers

Story

Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Manchester today.

Address: 1500 S Willow St, Manchester, NH 03103, USA
Phone: (603) 622-4005
State: New Hampshire
City: Manchester
Zip Code: 03103


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
This review is not against the Manchester NH location. This company changed financial institutions in September and notified their credit card users via their normal statement. No where on their website did they indicate that they were changing and that new cards and accounts were going to be issued, it's the middle of November and I still have not gotten my new card. Called to get my account information and was able to get that just fine but when asked to change my name I had to do that in store. If I just proved to you that I was the account holder I think there's enough information to me able to change my last name. I will never make a purchase with Kay after this experience.
7 years ago (13-11-2017)
DO NOT COME HERE AT ALL!!! My husband ordered my ring online and it was perfect. We went for its first cleaning only to discover it had a loose diamond. So they had to send it out because they do not have an in site person. Ring came back 2 weeks later and diamond was completely gone! They had to send it back out and I had to wait another 2 weeks. My husband went to pick it up after work and when he gave it to me I knew right away it wasn't mine. Mine is two toned yellow gold 14k ring. This one was 10k pure silver ring. I was like hell no. Went right to the manager and demanded she find my ring. At first she was going to make it seem like I misindifinited my own ring but my husband and I had pictures of the ring and receipts stating it is indeed yellow gold 14k. Now I have to wait another 2 weeks while they locate my ring. This is almost 2 months now! DO NOT GO HERE. GO SOMEWHERE ELSE!!
7 years ago (29-12-2017)
A jewelry store is nice but if you have unpersonable workers it makes the experience miserable, this is NOT true for this store! Everyone I have came into contact with has been professional and put the customer first, My first engagement ring, had it for two weeks was at the mall and wanted to get it cleaned, in the cleaner one of my diamonds fell out due to the setting I would lose my new ring for a month to get fixed, or they can buy back the ring, we found a beautiful ring and the newer one was on my finger in two weeks, Around my birthday the next year my fiancé saw a ring and said we are upgrading! again they bought my diamonds and now have a carat sitting on my finger. Got married and needed a band, the ring was hard to match a band too I tried on a ton but due to a patient staff they found one and my fiancé loved it so much I got two one on the top and one on the bottom. If you have amazing staff and issues happen people are more willing to look past the issues, it wasn't their fault my diamond fell out, the sales people do not set the diamonds themselves but they went above and beyond to help the issue! I am now a frequent flyer here. They deal with my stubbornness I have never been big on flashy jewelry they help me make a decision and not just walk away.
7 years ago (22-09-2017)
I have been many of other KAY stores. I was not satisfied with their help.However, this store particularly helped me a lot. I should thank JOE namely for his great helps.
8 years ago (21-07-2017)
I bought my fiance a ring from Kay Jewelers at the Manchester Mall in early November. The buying experience was great! The sales representative that assisted us was more than helpful but that was the last good experience we have had with Kay Jewelers. The ring we bought has lost a diamond from the band, TWICE, now in just under 6 months. My fiance is a teacher and does not do extensive work/labor with her hands that would validate losing a diamond on two separate occasions. The first time we believed this was just an unlucky situation and it wouldn't happen again, or at least not for an extended amount of time. 2 weeks after reporting the missing diamond and sending it in for a fix, we received it back. Not 2 months later, low and behold another diamond had fallen out (not the same diamond on the band). This time, my fiance went in solo and was told it was all her fault, she shouldn't wash her hands or sleep with the band on. The sales reps did not once apologize or try to make her feel better, but pushed the blame completely on my fiance. It has been 18 days now since we sent the ring in and are still waiting for the ring to come back. For a newly engaged person, this process has been less than delightful. For a ring to have lost a diamond, on two separate occasions, in less than 6 months is unacceptable. Isn't the process of buying a ring, presenting it and getting married supposed to be an exciting, memorable, loving experience? Kay Jewelers has gone out of their way to tarnish our experience thus far. The age old adage of "the customer is always right" does not apply with Kay Jewelers as they will put all the blame on the customer as opposed to the shoddy workmanship of the ring. I would not recommend Kay Jewelers to any of my friends, family, co-workers or anyone who inquires without the disclaimer that the customer service is less than sub-par.
10 years ago (04-06-2015)
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