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Reviews, get directions and contact details for Kay Jewelers Outlet

Kay Jewelers Outlet

Story

Kay Jewelers Outlet is part of the Kay Jewelers family, #1 specialty jewelry brand in the United States. We know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our sales staff is empowered with the knowledge to assist each customer. Diamond engagement rings are Kay Jewelers’ specialty. The Leo Diamond, Neil Lane Bridal diamond engagement rings, and Tolkowsky diamond rings top the list as our exclusive designers and top sellers. Come visit your Kay Jewelers Outlet in Nashville today.

Address: 360 Opry Mills Dr, Nashville, TN 37214, USA
Phone: (615) 649-0398
State: Tennessee
City: Nashville
Zip Code: 37214


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

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Reviews
The lady working in Kay Jewelers was extremely rude today when I went in to ask if they had any options for class rings. The moment that I walked in she looked directly at me and it was clear that she did not want to help me because I probably looked like I was not going to buy anything. Then as soon as I said that I liked their selection and would be back in soon go pick one out she did not say a word and walked away. I am guessing that she was not interested in being friendly or providing me assistance once she figured out that I was not buying a ring today. I would have liked to try a couple of rings on, but I didn’t want to spend another minute in the store after being treated that way. Other than this experience, the employees of Kay have been helpful, but I felt the need to write a review about this experience because no customer deserves to be treated the way I was treated today.
7 years ago (03-03-2018)
Poor customer service. Gave ring for resizing and they erased the carvings it had and gave back. When we refused to take back, they sent again for carving which they did very poorly. They carved the name at the edge of ring and not visible properly.
7 years ago (01-04-2018)
Mariah was awesome! Excellent customer service!
7 years ago (18-04-2018)
Great service. Thank you Mariah!
7 years ago (18-04-2018)
I give this store, more specifically the manager - Caleb Ruehl, 5 out of 5 stars. I had been in contact with him regarding a particular bridal set that I wanted, and he ordered the pieces and had everything ready to go on the date we had planned for me to come in. We inspected each piece to ensure accuracy and authenticity and he worked with me on price to where I was able to stay within my budget. (35% off retail at regular Kay stores!) I highly recommend working with Caleb for your next jewelry purchase, no matter the price.
8 years ago (29-01-2017)
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