Kay Jewelers

Reviews, get directions and contact details for Kay Jewelers

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Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience - both in our stores and online. Our jewelry consultants are empowered with the knowledge to assist each guest. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, The Leo Diamond®, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®. Come visit your Kay Jewelers in Nashville today.

Address: 2126 Abbott Martin Rd Suite 292A, Nashville, TN 37215, USA

Phone: (615) 385-1279

Website

State: Tennessee

Zip Code: 37215

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews

Had a great experience and conversation with Marilyn, thanks again! You made our night - James & Stacy

 8 years ago (21-10-2017)

The absolute worst customer service. The manager Brandon is horrible. I took my chain in to be sent off for repair on a Sunday. Brandon told me that if the chain had been repaired more than 3 times, they would deem it "defective" and replace it. I asked how many times had I brought it in (myself knowing it was at least 3), Brandon says he would have to call customer service to check. He picks up the phone and pretends to call I assume, because he comes back seconds later and says "oh customer service is closed on Sunday". I told him no big deal, I would call the next day. Come to find out, customer service is always available to the stores, even on Sunday. Not only is Brandon rude and lacks basic good customer service, he's also a liar who doesn't want to do his job. A week later I called the store and spoke with the very nice assistant manager Melody who actually informed me that it was the manager who helped me the week before. Melody didn't seem shocked that I received the treatment I did. I've made 2 attempts so far to speak with the district manager Vince Johnson. PLEASE STAY AWAY FROM THIS LOCATION IF YOU VALUE YOUR TIME AND BLOOD PRESSURE.

 8 years ago (21-03-2017)

Stay away. Customer service is awful. Took wedding ring and wanted a stone added to it end of November. Promised December 10th. Still no ring and it's February. Came back i the end of January with out the work done right. Sent it back with the promise of a rush on it. Less than two weeks was promised. It's over two weeks now and still excuses. Disgusted!!!

 8 years ago (11-02-2017)

I went here for help and am realizing it's all the same. I just want a ring. I'm sick of waiting over three hours not to be seen, I'm sick of bending over backwards just for Kay's to screw me over. I seriously hate this company. 

I shouldn't have to say that when a company makes a mistake it's their job to make it right..I've been more than patient and they took all the meaning out of my rings. I'll never have the ring my husband wanted me to have and the pics I have of my ring on my wedding day that I spent so much money only show just how crappy the rings are. Do not go to Kay's, not worth the time, money, and especially not worth the heartache and tears I've cried over watching my ring being mulated. This store didn't destroy my ring (the one in Clarksville did), but they aren't doing a whole lot to fix the problem.-----Find me on facebook-Ambra Billotte, and I'll show you pics and video of what the 'Kay standard' is...it'll make you sick).

 8 years ago (03-04-2017)

Once the associate realized I was just browsing he was a bit cold. His accent was hard to understand.

 9 years ago (20-06-2016)

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