KCM Auto Care

Reviews, get directions and contact details for KCM Auto Care

About

Automotive buisness..need your car checked out or fixed? Come here for all of you car care needs!

Story

KCM Auto Care is a family owned and operated business that has over 10 years of experience serving the Champaign-Urbana area. We are dedicated to providing a high quality of service for our customers with full transparency into our process and open communcation. KCM offers some of the lowest prices in the Chamabana area. We treat you like family because you are.

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Address: 1709 N Cunningham Ave, Urbana, IL 61802, USA

Phone: (217) 384-3055

Website

State: Illinois

Zip Code: 61802

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Reviews

These Folks treat you like Family. They truly go above and beyond expectations. Expert repair at reasonable cost.  A++++

 9 years ago (06-01-2018)

Recommend 100%

They totally lived up to their reputation of being fair and honest. One of the mechanics even gave me instructions on a minor fix I could do myself. This place is awesome.

 9 years ago (13-11-2017)

Kcm  is staffed by very nice folks who do repairs at very reasonable prices. Earlier this year they repaired my truck for a fraction of what another shop quoted!

 9 years ago (17-11-2017)

These people really know what they are doing and it wasn't until recently that I had a bad experience with them, hence the 3 stars verus 2. I took in my car one day to get a gas leak checked out. I was told my car was in pretty good condition and that the service would not cost more than $350. I was very happy because I knew I had an old car and was expecting to give up on it from a much higher expense. I told them to go ahead and also do an oil change. Well, they did the job well but it took them an entire week to get the job done that they claimed would only take 4 hrs. The really frustrating thing was that they kept promising it would be done by the end of the day and it wasn't. Finally, they admitted to their manager being gone and having 2 people out and blah blah. I think they have a great manager that really keeps their business working but without him, the place falls apart. At the end, I spent over $600 because they found more rust and had to fix a brake line that had fallen not because of their work but because my car had more rust in that area than I had been told initially. On top of this, when I went to check my oil before I went on a trip, I realized that they had forgotten to change the oil even though they charged me for it. When I called back, the lady didn't even offer a free oil change until I suggested one. Instead, she just apologized and ask if I wanted to get an oil change because I had already "paid for it." I am never returning here for basic jobs but admittedly, this is probably the only place I trust that will do great work on your car. They really just need to figure out their organization and staffing issues whenever their manager is out. I left feeling very disappointed and angry with their business because the workers I have met before have always been very nice. Also, some advice for the older lady who works at the desk, it's probably not a great idea to answer personal calls when you have costumers. It's unprofessional and a bit awkward.

 9 years ago (22-07-2017)

Great place for auto repair. Recently had oil and filter changed. Patrick and the staff was friendly. They even topped off the coolant, brake fluid and power steering fluid which was very nice of them. I wish they would allow customers to stand right by their cars to see the work that's being done but insurance policies prohibit them from doing so.

 10 years ago (22-01-2017)

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