Kellermeier Plumbing Inc

Reviews, get directions and contact details for Kellermeier Plumbing Inc

Address: 10732 Northland Dr NE, Rockford, MI 49341, USA

Phone: (616) 866-5134

Website

State: Michigan

Zip Code: 49341

Opening Hours

Monday: 7:30 AM – 4:30 PM
Tuesday: 7:30 AM – 4:30 PM
Wednesday: 7:30 AM – 4:30 PM
Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

We've hired them for 3 different odd jobs so far. They exceed my expectations every time! They have accommodated my urgent need for service and are always friendly on the phone and in person. They certainly have our loyalty!!!

 7 years ago (05-12-2017)

Kellermeier Plumbing installed an under sink reverse osmosis system in my home. Tech was on time and very efficient. System works great.

 7 years ago (04-12-2017)

I couldn't recommend Kellermeier plumbing higher! The phone receptionist (Cindy) was very kind, concerned, accommodating and personable. Don, the technician, was a real professional. He arrived 5 minutes early (before I did) and took that time to get everything he would need prepared and ready to go when I pulled up. His work was quick and clean (area was left cleaner than when he arrived) and he explained everything he would need to do. He gave me several choices to resolve the issue and suggested some great tips to help avoid future problems. From initial call to farewell handshake, Kellermeier impressed me and has earned my business any time.

 7 years ago (01-09-2017)

**BEWARE**BEWARE**

I promised Kellermeier Plumbing I would make sure that everyone interested in researching their company and want to know honest feedback would get to know about my experience.  So, here goes. . . 

I hope you don't have any problems with their work or them standing behind it or you will probably not be happy with the outcome.  I have never taken the time to do a rate and review but to future individuals in need of plumbing services, I want to make sure you know about my experience!  There are a lot of GREAT plumbers in West Michigan.  I have worked with Godwin Plumbing and K & S Plumbing in the past and they are FANTASTIC!  I was "assigned" Kellermeier.  NIGHTMARE!

I had my first experience with Kellermeier Plumbing through a referral made by American Home Shield Warranty department.  Through a random assignment of this warranty department I was directed to them for a $75 warranty technician fee to fix a bathroom stoppage.  American Home Shield contracted them on Thursday, 7/27/17 and Kellermeier would not schedule the appointment until Monday, 7/31/17 because, "American Home Shield won't pay for our emergency rates so we can't schedule anything before Monday." 7/31/17 arrived as scheduled, friendly technician who "cleared the lines" but we needed a new wax ring to install the toilet again after the service.  New toilet installed on 8/1/17.  Toilet stoppage 8/2/17. 

Called Kellermeier who stated we had to contact American Home Shield for a "recall" so they could get "paid".  Spend 3 hours on hold to get the recall from American Home Shield. . . 
8/3/17 called in AM to get confirmation of time for plumbing recall.  "We won't be able to get to that before Monday, 8/7/17". . . 
By this point, I was getting frustrated and explained that we needed  a working toilet which had not been fixed on the first visit and need someone before the weekend.  The secretary told me she would look for the recall notice and talk to her office staff then get back with me.
My husband spoke to them on 8/3/17 and was told they would be at the house 8/4/17 in the AM.  
8/4/17 at 2:28pm, Kellermeier Plumbing notified my husband that, "We won't be coming out because of the way your wife spoke to our secretary."
8/4/17 spoke to the owner of Kellermeier Plumbing and asked if my conversation with the secretary was recorded.  He said he wasn't sure.  He said they didn't get a recall order from American Home Shield.  Then the story changed to, "we did our job, there's another issue we told your husband about." "my secretary didn't deserve to be yelled at", "we told American Home Shield we wouldn't work with you because of the way you talked to my secretary." wait a minute, so American Home Shield DID send you a recall notice?! "That's it.  I'm not saying anything else.  You're just twisting my words."
I'm a firm believer in the bible proverb, "You reap what you sew".  I'm ok with reaping what I sew, not sure how that is going to work out for Kellermeier Plumbing.

      
      
      
 7 years ago (04-08-2017)

This company was super. Called for estimate, came right out on time. The estimate was fair and came in on target. They were accurate, courteous and responsive.

 7 years ago (06-08-2017)

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Kellermeier Plumbing Inc

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