Chasco Plumbing & Heating, LLC

Reviews, get directions and contact details for Chasco Plumbing & Heating, LLC

About

Local family owned company for over 40 years. We provide prompt, knowledgeable service to the St. Johns and surrounding areas.

Address: 407 N Clinton Ave, St Johns, MI 48879, USA

Phone: (989) 224-3034

Website

moc.1ocsahc@annaoj

State: Michigan

Zip Code: 48879

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Reviews

I have a very different experience than the previous review. I was skeptical to call Chasco because the only review listed was 2/5 stars, but I did anyway. I am so glad I did.

Our air conditioner quit working. I called Chasco late afternoon, who scheduled for someone to be out first thing the next morning. Mark was the technician who came out. I was immediately impressed by how prompt (arrived 15 minutes early), courteous, professional, competent, and knowledgeable he was. 

Mark spent the time to accurately diagnose our underlying problem, rather than "brush it under the rug" as a previous contractor had done two months prior when we had a problem. (At that time, this other contractor topped our unit off with refrigerant and hit the road). Mark determined there was a massive leak, and very thoroughly laid out our options, what each would entail, and an approximate cost of each. 

He was extremely patient, as I asked him if I could call my husband to discuss repair vs purchase of a new unit. He waited patiently while I relayed what I had just been told and then got on the phone with my husband to answer further questions.

We are purchasing a new a/c unit from Chasco, but not because we felt like we had no other options. I so much appreciated how low-pressure Mark was. I felt extremely informed when he left. 

Joanne from the office called me the very next day to set up a time for the estimator to come out. She was also extremely accommodating, altering their schedule to allow for my husband to be present around his work schedule.

Thank you, Chasco, for the excellent customer service. Losing air in these hot summer months can be torturous, but you took care of us! In a world where great customer service is not all that common, your company sure stands out! You have our business indefinitely!

 8 years ago (04-08-2017)

On a Friday morning we discovered our furnace was not turning on. We learned the heat exchanger was cracked meaning we would need an entirely new furnace. I called a few HVAC companies in St Johns and Chasco was the only one to answer the phone. They sent a representive out that day which was good. He gave me two options on the quote and told me to call by Tuesday so they could get us in on Thursday. So, I called on Tuesday (granted it was a little late in the day) and they told me they would not be able to install a furnace for 2.5 weeks! If it was just me in the house I probably would have just dealt with the cold but we will have a baby any time now. They seemed indifferent to my predicament. I had no other choice but to call around Lansing. I ended up calling Comfort First who was able to do an instillation *the next day*. I ended up with a better furnace for cheaper than what Chasco quoted me. We also put in an AC unit. When I called Chasco to inform them I was going with another company they didn't seem to care. Indifference again. Act accordingly.

 9 years ago (13-11-2016)

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Chasco Plumbing & Heating, LLC

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