Kensington Furniture & Mattress

Reviews, get directions and contact details for Kensington Furniture & Mattress

About

Customize, never compromise.

Kensington Furniture is Southern New Jersey's best selection in home furnishings and mattresses. It is where quality, affordability, style, and great service come together for you, the customer.

Story

Kensington Furniture is Southern New Jersey's best selection in home furnishings and mattresses. It is where quality, affordability, style, and great service come together for you, the customer.

Our dedicated design consultants are here to help you create a masterpiece as unique as you are. Come in to the store, set an in-home appointment or simply chat with us online for personalized design advice. We make it simple to create the room of your dreams!

Address: 200 Tilton Rd #1, Northfield, NJ 08225, USA

Phone: (609) 241-0807

Website

moc.erutinrufnotgnisnek@ofni

State: New Jersey

City: Northfield

Zip Code: 08225

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

Myself + my husband went into Kensington to look for a comfy new sofa or sectional for our home. We currently have modern furniture that is beautiful but uncomfortable. Our sales rep Lisa was very kind, helpful + patient with us. We found a sectional we wanted that had everything we were looking for: deep seating, comfort, quality + style. We went to other stores to seek other options + eventually came back  (as Lisa predicted) + purchased the sectional. Our experience was awesome. The customer service is stellar. All team members were kind + engaging (but not intrusive). The price points + quality of the furniture is also excellent. I highly recommend for overall experience, quality + value.

 8 years ago (08-02-2018)

I must take a moment to comment on what a wonderful experience I had purchasing new living room furniture from your establishment. From the moment I entered the beautiful showroom, I was overwhelmed with where to start. The salesman said not to worry he would guide me through the process. He was knowledgeable, understood the difficulties of furnishing a beach rental, and with his guidance I feel confident that I made the right choice. The office staff was polite and cheerful, and the paperwork was completed quickly. As we left, you and your dad were there. You introduced yourself and your father and thanked us for doing business with you. I received several calls from your manager to check to see if we were ready for delivery. When I was ready, the delivery was scheduled without a problem. The furniture was delivered exactly on schedule. The delivery crew was pleasant, professional and took great care with my new merchandise. Not to mention - they brought cookies! These comments may seem long and involved, but I can honestly say that this level of customer service is so rare, I would be remiss if I did not mention each and every aspect. Thank you for making what I expected to be an arduous task into an experience that proved that there are still companies that believe in and practice the art of satisfying the customer.

 8 years ago (15-01-2018)

What a great experience, from the moment we walked into the store until we left. Harold was our salesman and he didn't pester like salesmen tend to do. He was awesome! His manager (sorry I don't remember her name) was great too! Everyone that worked there that we came into contact with was great. The prices are the best and the furniture is quality! And of course our daughter loved the homemade cookies. I highly recommend Kensington Furniture and will never shop at another furniture store again.

 8 years ago (27-11-2017)

Beware: As a former employee, I really do feel bad for some of you and for future purchasers/employees. Before I begin, let me say that my review is not because I was fired for telling the truth when asked a question, to be honest, I was sick of the company anyways. My issue is that, as a person with over 8 years of customer service experience, my number one goal is to satisfy the customer in ALL aspects. Not just in purchasing, but in the follow up process and pre-purchase stages as well. That being said, I’ll explain why I feel so bad for some of you.
I was employed by Kensington the end of January. My interview process was pretty formal, I interviewed with Michele first and then had an interview with Michael, the owner. It seemed great. The pay was okay, there was conversation about wanting to expand the business, opportunities for growth. Selling Dreams! I was to be hired for servicing, which basically included taking service requests from customers who had already bought their furniture and had it delivered but found that it was damaged; either during delivery or manufacturers defects, and following up with the customers, placing orders with the manufacturer for replacement parts and/or scheduling service calls at their address. Seems fairly simple, right?
What I soon found out is that, very simply, the focus is not on the post purchaser. The focus is on the current/potential buyer and the amount of money that is being brought in. My job quickly went from servicing customers to calling customers requesting payments for items recently received, and in some cases, items that have not even been delivered to Kensington yet and we hadn’t even received a date on when it would be coming. This perplexed me considering the fact that, regardless of how much money is being brought in, this is still a small business servicing only a part of New Jersey and Philadelphia and you cannot rely solely on new sales, you MUST keep your loyal customers loyal. That’s a simple concept to me. So, while I was shifted to making phone calls to bring in money and entering sales and scheduling deliveries, the disgruntled customer whose table is scratched or seat cushion is ripped gets thrown on the back burner in order to keep the money rolling in. Apparently it has been this way since before me and will continue to be the same way because Michael and Michele refuse to take accountability and ownership of the way the company is run. If you want a refund, you’ll wait at best a month. They continuously lose track of paperwork or just utterly fail to follow up on situations that leave the customers requesting the refunds and when they’re requested, they give you the run-around and tell you you have to speak with your sales person. 
Neither Michele nor Michael will return your phone calls if there’s any situation you’re calling to complain about. The office staff are left to answer to their short-comings all the time. There have been situations where Michele is right beside me telling me what to say to a customer in order to avoid picking up the phone. There was a guy, maybe he will see this, maybe he won’t, whose sectional was ordered backwards. They agreed to replace it and two weeks later he calls back to follow up, paper work missing and not entered/ordered.
Just beware of requesting service from Kensington. Inspect your pieces thoroughly BEFORE signing the delivery/pickup slip when you get it and DEFINITELY accept the Montage Protection Plan. It’s an added expense but may allow you to avoid the headache and the lip service you will be given if you have to come into contact with Michele or Michael.

      
      
      
 7 years ago (16-03-2018)

I have been shopping at Kensington Furniture Store for over 40 years.   Every experience was great and atmosphere is wonderful.    Michael, Michelle, the staff, and the movers are knowledgeable,  helpful, and courteous.  I’m sitting on my 35 year old leather couch, purchased from you as I type.    Still looks as new as the day I bought it!!     I’ll be back again.   Thanks for the great furniture and all the laughs!!!!

 8 years ago (15-01-2018)

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