Kohl's Fort Smith

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Address: 7801 Rogers Ave, Fort Smith, AR 72903, USA

Phone: (479) 478-9828

Website

State: Arkansas

Zip Code: 72903

Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 11:00 PM
Saturday: 8:00 AM – 11:00 PM
Sunday: 9:00 AM – 9:00 PM

Update Info

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Reviews

I spent 60.00 and paid for it with a check. It cleared my bank the VERY NEXT DAY! The merchandise did not fit who I had purchased it for so I went back and asked for a refund. I was told no it could only be a gift card. So I said I'd come back the next day and the next and the next....7 days later they still won't give me cash back. I showed them my check cleared the very next day and they said it hasn't cleared our bank! I said I don't care about your bank you got my money now I want it back. They said it could take up to 14 days!! In this day and age of electronics I don't think so. They are just crazy and I will never step foot in a Khols again once I get MY CASH BACK. Nothing but thieves with a policy so outdated that it's unbelievable .

 7 years ago (20-01-2018)

The lighting in the store is a little gloomy, when you walk in you don't feel optimistic about shopping. They do have a good selection, just need to organize a bit more everything seems to be cluster around the store.

 7 years ago (23-01-2018)

I went to this Kohl's location and was checking out. I overheard a young girl who worked there, named Ana, going above and beyond to give the customer a good experience. Instead of silently checking them out without any interaction, she engaged them in conversation. Through no fault of Ana's, the customer, who was a grown woman, took offense to something she said. Ana was very apologetic and continued to engage the customer . After the woman left, Ana was visibly upset and concerned that the woman was going to report her. I just wanted to write this review to express how refreshing it is to see a young woman like Ana who is concerned enough about her job to care about how the customer feels. I have a niece Ana's age and it made me proud to see a young girl who takes that much pride in her job. Great job Ana!!!!!

 8 years ago (17-09-2017)

WORST PLACE EVER!!! The manager or assistant.. well whatever she was. Her name was Rebecca. She is the worst person to talk to. She couldn't help you or whatever.  So I went to return some stuff that didn't fit me.. then they said that they couldn't give money.. like a refund. So, they said to buy something  that costs 67, 40, and 38 dollars. That is called a equal exchange. There was nothing that I liked and if i liked something it would cost a little more or a little less. I asked Rebecca if I could pay 2 or 5 dollars more so it can fit 68 dollars and she said "No" she told me that you cannot do that. I was confused. I was like " How can you guys not do that..!" That's just not correct. The lady is big. I do not recommend buying stuff and returning it here. If you do try to return it, they will make a big fuss about it!  I told her that it is Christmas and that there should be more options, right? So she said no. I can't believe that there can be managers or people like this that don't want to solve anything or even help you at all! I  hope that is does not happen to any of you people that are/might go!! This is a mess!!! Now i don't have anything to put on this Christmas. This Christmas will be sad. MERRY CHRISTMAS TO EVERYONE THAT READS THIS REVIEW!!!

 8 years ago (23-12-2017)

Shopped several other stores and didn't find what we needed, and found everything  we needed here at fair prices, will definitely go back again.

 8 years ago (20-12-2017)

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