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Kohl's Snellville

  1. Georgia
  2. Georgia Department Store
  3. Snellville Store

Reviews, get directions and contact details for Kohl's Snellville

Kohl's Snellville

Story

Your Kohl's Snellville store, located at 2059 Scenic Hwy N, stocks amazing products for you, your family and your home – including apparel, shoes, accessories for women, men and children, home products, small electrics, bedding, luggage and more.

Address: 2059 Scenic Hwy N, Snellville, GA 30078, USA
Phone: (678) 344-2126
State: Georgia
Zip Code: 30078


Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 11:00 PM
Saturday: 8:00 AM – 11:00 PM
Sunday: Closed

Update Info
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Reviews
Wow!! What a horrible experience at the Kohl's in Snellville. Where to begin...I'll start with the good. We have been Kohl's customers for over 15 years and have not had any unfortunate experiences like we did today (Sunday, 11/5/17). My son visited the store today with a friend and selected his clothes and went to check out. The Kohl's card is in his mother's name and the cashier noted this. When the manager was called the manager, John (aka Drew) refused to let him use her card. Now I understand that and can appreciate that they noticed a male teenager was using a card with a female name however, he has used her card NUMEROUS times in the past with no issue. My son explained that was his mother's card and attempted to show Drew his license to show the names and address matched that on the account. Drew refused to look at the information presented to him and he refused to go just one step further to help resolve this. My wife spoke with Drew over the phone and Drew was very unhelpful and short with her. He would not look at her account, that they have easy access to, to see that his information matched that of the account. Drew actually threaten to take actions against his employees if he discovered whom let him use the card in the past. Drew told her that the only way this would be resolved was for her to come to the store, show her ID and she would be allowed to check out. An hour later she arrived at the store to meet with Drew but he conveniently had left the store. My wife was able to finish the transaction with another manager, Stephanie. BUT WAIT ITS NOT OVER....When my wife got home I went on-line to check the account and Kohl's charged my account THREE times for the same amount!!!! They charged the card three times for the same amount within less than a minute and a half. I called the 800 number for Kohl's and spoke with Tony about this. He saw where the charges had been made and agreed that it looked like it was a repeat charge but he would not do anything about it since it was pending. He said I had to go back to the store to void them. I called the store and spoke with Stephanie again and she said she could not void anything because she was showing only one charge for that amount. She said the store was having computer issues and to just wait and see if the charges drop off. Are you kidding, after the NON-customer service of Drew today and then charging my account three times the amount they actually asked me to TRUST them!!! Today was a major failure in customer service for Kohl's. I hate this because we have been customers of theirs for so long.
8 years ago (05-11-2017)
I just had the worst experience and will not be returning to Kohl’s! After being on hold for over 15 minutes I spoke with a lady to make sure an item was it stock and then had it put on hold. I even confirmed with the lady before I began my hour and a half drive over. Once I got to the store I waited for over thirty minutes in the customer service line. They tell me they have nothing on hold and the item that I wanted was not there. They said I could not check out at customer service so I headed to the check out line and waited over another thirty minutes. They brought me an item like mine but in a different size. They did not offer a discount and would not pay the shipping for me if I were to order the size that was supposed to be there. If you screw up that bad then offer something. Instead I had to buy a water and a candy bar in order to receive the 20% off coupon. It was the worst management I have ever witnessed.
8 years ago (10-12-2017)
Just lost me as a long-time Kohl's Customer. I just spent about two hours shopping in the store and found several items that I decided to purchase. Due to items being jumbled and signage being unclear, I used the scanner tool in the Kohl's app to confirm the prices of the items. When I got to the register, the items rang up higher. I showed the cashier the prices the scanner was showing, and the manager came over. She informed me that those prices were good online only. What? Why would the store have different prices than online? What is the point of putting a scanner in the app, then? I'm not scanning the items at home! Completely ridiculous. I then explained that it was giving the option to pick-up in the store for those same prices, and was told that in-store pick-up was handled at customer service and was directed to them. So, I then take my items and wait in line once more for customer service, only to be told that I cannot order in-store pick-up and get the items immediately. Even though I literally handed the woman all of the items from the order, I was told I would have to leave and come back in an hour when "my order was ready"! This is the most asinine policy that I have ever heard of. What an absolute ripoff and a great way to lose customers. I literally just left the items and told them to forget it. I will not be returning to this Kohl's or any other. They clearly do not value their customers' time and are only interested in how they can scam a few extra dollars.
8 years ago (22-11-2017)
Good return policy, and clean store. but everything else is downhill from there. customer service is unfriendly and borderlines being rude about 50% of the time. And every time I compare their prices with other stores, Kohl's is always significantly more expensive.
8 years ago (20-12-2017)
There was a long line to the regular checkout registers by the door. By the jewelry register there was only two people so logically we'd go where other people are checking out CLOTHES there too right? Well the female cashier there said no, its only supposed to be for jewelry checkout. She didn't have the nicest tone (to put it lightly). We only had 3 items. I understand its a Sunday and Sundays are busy, but you are a cashier who gets paid to checkout people. You could've at least had a better attitude or a good explanation as to why you couldn't take us compared to the others that were in line. You lost $70 from us and the $100+ each from the other 30 people you refused service to.
8 years ago (13-08-2017)
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