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Kole Imports

  1. California
  2. West Carson Department Store

Reviews, get directions and contact details for Kole Imports

Address: 24600 S Main St, Carson, CA 90745, USA
Phone: (800) 874-7766
State: California
Zip Code: 90745


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Reviews
I am not sure what some people gave them 5 stars, probably just because the cheap price. I would never come back because of the price. You are paying for nothing can be used durable. I bought several pet supplies.Their prices were really attractive because of bulk purchase. However, it was very disappointing about the quality. I did not realize the Cat ball was made of hard plastic. I thought it was either soft rubber or silicon. Since I also have a dog who would break the ball because of the hard plastic and would get hurt if he swallows it. I called to ask for return because of this issue and was told to wait for sales rep. to call. But no one called at all. Therefore, I made call today to tell them this potential issue. They did not care, but 20% restock fee. And never buy the Dog Tennis Ball at all. It was not made of whole ball but 2 halves of plastic and wrapped with the skin. My dog broke it in few seconds. Their prices sound cheap, but I would have paid more for good quality for the durability. Do not waste your money to buy from a merchant who is not caring at all. Another item of the Adhesive Lint Remover is so so so few amount of the paper on one. You would use up 12 pcs in 2 days. Not kidding. Do not waste your money because of the cheap price. You will receive what you pay.
7 years ago (26-07-2017)
One of the worst wholesale companies I have ever worked with. I first tried ordering several cases of a certain dog rope toy for a customer of mine who was expecting it in 2 weeks. Before I completed my order, I called the company to check whether the said toy was in stock as it was a rather large order. The customer service line is extremely slow and it takes forever for anyone to pick up. Once I finally connected to someone, the person assured me that they had plenty of the toy in stock. I drove all the way down to Carson to pick up my order after over a week and was told to repeatedly wait in the lobby for over 3 hours. The manager showed up and told me that the toys I had ordered were out of stock and would not be in stock for at least another 2 months. He then asked me to pick out something else of equal value from the showroom as I had already paid instead of offering a refund and compensation for wasting my time. I quickly asked for a refund and got out. Never going to order anything from this incompetent company again.
7 years ago (24-08-2017)
Our activities group at my job had taken donations for Khloe Kares, an organization that helps the homeless. Hoping to make the donations we received stretch as much as possible, we ordered our goods for the Kare bags from Kole Imports. The online ordering process was simple. However, one item was out of stock so before submitting the order I called and spoke to Michael Franco who provided excellent customer service. He laid out my options and being that I live only 30 minutes from their location, I chose to pick up my order at Will Call. My order was ready within 24 hours. Will call was a 5-10 minute process in and out the door. Everyone I interacted with was friendly and helpful. I will definitely order from Kole Imports again in the near future.
8 years ago (22-02-2017)
Terrible customer service. I placed an order online and it was never delivered and they won't issue a refund or respond to emails or phone calls ...
7 years ago (18-07-2017)
Great company. I have purchased bulk orders for every party event I have and been pleased. I have not had any problems with the orders, I am currently looking into ordering more products! Kole Imports is highly recommended.
9 years ago (03-06-2016)
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