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Lexus of Tucson - On Speedway

  1. Midtown
  2. Catalina Foothills Car Dealer

Reviews, get directions and contact details for Lexus of Tucson - On Speedway

Lexus of Tucson - On Speedway

About

Lexus of Tucson On Speedway operates with one goal in mind: 100% customer satisfaction.

Story

We sell and service exceptional vehicles and believe our customers deserve a dealership experience to match, from courteous, no-pressure sales to efficient, state-of-the-art service. Our goal is to be our customers' dealer for life — we're proud of the number who come back to us again and again, and recommend us to their friends and family.

Address: 4373 E Speedway Blvd, Tucson, AZ 85712, USA
Phone: (520) 477-0582
moc.noscutlayor@kcabdeef
State: Arizona
City: Tucson
Zip Code: 85712


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: Lexus Automall Tucson, Lexus Phoenix, Toyota Tucson, BMW Tucson, Lexus Phoenix area, Lexus dealerships Arizona, Lexus arizona, Tucson Lexus RX 350
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Reviews
It pains me to give 1 star, but after our experience with Nina we will not go back here for our cars to be serviced again. After our car was in the shop from 12:30-4 she claimed that the shop couldn’t replicate the grinding noise that the brakes were making. When she asked the shop what they did to replicate it, the answer was,”I drove it for a long time.” We were there at the dealership for two hours looking at another car to buy, and no one let us know there was this problem? When I asked Nina what we could do to solve the problem of the grinding, sure she gave some answers but it was alarmingly clear how much she didn’t care. I told her I wanted to continue bringing my car to be repaired at Lexus, but if the issue was not resolved I would go somewhere else because to me, brakes=safety. She was smart for one second and got her manager to talk with us. The manager solved the problem and when good old Nina saw that our side was being handled the way it should have been originally, she changed demeanor. Previously we worked with Chris. I had an experience where I called in for an oil change and told him,”I need a loaner car because my husband and I work opposite shifts. I won’t be able to return the car for a full day, if that’s a problem, let’s reschedule.” He assured,”No problem at all! Return it a day later as soon as you can!” The next day at work after dropping the car off, I get an angry message asking where I was with the loaner. Then my husband receives a call,”Where is your wife? I needed that loaner back this afternoon.” The auto repair service has become extremely disappointing. *****UPDATE***** I just read the response from the owner, and yes, it is A LOT of sequences of events. I just took my car in for an oil change yesterday and also asked them about some noises the car makes when I turn. Today upon getting it back, half a tank of gas is gone. Your mechanics are really crappy at their job and take the cars on “drives” for longer than necessary in order to avoid work. I’m treated sub-par because I don’t get $500 of service every oil change. I will NEVER be using the Lexus of Tucson speedway location again for service. Congratulations for always providing too little too late. I’ve spoken with several people at this location about it including managers and no one cares unless you pay for every recommendation they make and don’t question their mechanics. Their salesman are AMAZING and because of that, we’ve purchased two cars from this location. I hope the service department gets their act together soon because if they don’t, they will be personally responsible for destroying the reputation of some really trustworthy salesmen.
7 years ago (20-03-2018)
W.C. Morrison sold me my very first Lexus back in the day and last week I went by to see if he could help me out of my problem child (the '09 XF). Needless to say, he and his son (Lamont Morrison @ Jaguar) were instrumental in helping me out of my problem child and into a super reliable Subaru and my favorite color, too. I was treated with patience, kindness, understanding, genuineness, luxurious lounge food (fancy coffee, tea, hot chocolate, juice, cookies, pastries, etc.) and at the end of the buying process, I was given the most beautiful dozen red roses embraced with baby's breath. Super fancy!
7 years ago (16-03-2018)
They appreciate your business. Always feel welcome!
7 years ago (23-05-2018)
The sales person was rude because I didn't like the car I test drove. Immediately told me that he didn't have ANY other car that was larger that I could look at. He literally walked away and ignored me and my girlfriend. we later bought a much nicer car from Jay's auto up the street.
7 years ago (09-03-2018)
Didn't give a thorough breakdown of my vehicles needed repairs before I left.
7 years ago (29-04-2018)
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