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Macy's

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  2. Baytown Store
  3. Baytown Department Store

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Macy's, established in 1858, is the Great American Department Store - an iconic retailing brand over 740 stores operating coast-to-coast and online. Macy's San Jacinto Mall offers a first class selection of top fashion brands including Ralph Lauren, Calvin Klein, Clinique, Estee Lauder & Levis. In addition to shoes and clothing, Macy's has a wide variety of housewares, gifts and furniture. Plan your visit to 5000 San Jacinto Mall Baytown TX 77521 today!

Address: 5000 San Jacinto Mall, Baytown, TX 77521, USA
Phone: (281) 421-4300
State: Texas
Zip Code: 77521


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Reviews
Employees were so helpful and friendly. Even had one, who was already off work, stop to ask if I was finding everything okay. She had been shopping herself, but she stopped to make sure I didn't need help. THAT was AWESOME!! I regret not getting her name. :-/
8 years ago (23-09-2017)
Mrs. Martha's customer is so superior that it makes up for the lack of cleanliness of the store.
8 years ago (19-11-2017)
I went to the Macy's at the San Jacinto Mall looking for a specific dining set. I found the dining set & I wanted to purchase it. I sat at the specific dining set for about 35 minutes before I had to go get a sales Associate. I was not once greeted or asked if I needed help. Whenever I found the sales associate I asked her if she could help me because I wanted to purchase a dining set. The sales associate told me to hold on a minute because she was busy. My husband and I waited for another 10 minutes before the sales associate came and helped us. I told the sales associate that I wanted to buy the dining set & when could I have it delivered. The sales associate asked me "are you sure you want to buy it today? The price is going to go down on the 23rd about $300". I told the sales associate that I still wanted to proceed with my purchase (I'm aware of the Macy's price matching policy. Y'all will price match within 10 days & I was purchasing on the 13th). She then tells me that I would have to come tomorrow to purchase the dining room set because it would take her 40 minutes to write up the ticket and the store was closing in 20 minutes. This Macy's has terrible customer service. I was trying to purchase a $2300 dining room set & I could not get any help. Whenever my husband & I were trying to leave (18 minutes before close) we had to walk all the around because all the doors had already been closed. The store closes at 9 not 8:42 so I have no idea why I had to walk all the way around & could not go through the main entrance because the store had been closed down already.
8 years ago (14-03-2017)
It is a shame how this store has gotten so bad. I guess I just still remember it in its hay day:/
8 years ago (18-07-2017)
Smells like sewer the customer service rep Danielle was very rude to my elderly mother
8 years ago (24-10-2017)
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