Madewell

Reviews, get directions and contact details for Madewell

Address: 2666 NE University Village St, Seattle, WA 98105, USA

Phone: (206) 525-0151

Website

State: Washington

City: Seattle

Zip Code: 98105

Opening Hours

Monday: 9:30 AM – 9:00 PM
Tuesday: 9:30 AM – 9:00 PM
Wednesday: 9:30 AM – 9:00 PM
Thursday: 9:30 AM – 9:00 PM
Friday: 9:30 AM – 9:00 PM
Saturday: 9:30 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

This is my first one-star review. That's how bad the customer service is at this Madewell store location. The staff literally won't let you pick up the clothes to view them unless they're on a hanger... I'm not kidding. In fact, the store manager, Jean, told me this was their policy after repeatedly asking me "if I needed a size" and me repeatedly replying "I'm fine, thank you though". She then had the audacity to grab the sweaters from me and said it was store policy that customers couldn't pickup the clothes. While I get how frustrating it is for customers to mess up your stacks of clothes all the time, that wasn't the case in this situation. I was being respectful and minding my own business browsing items I planned to try on and buy. I left after voicing how disrespected I felt from Jean's harassment. I will be reporting this incident and Jean, the manager, to corporate. This kind of behavior and mistreatment towards paying customers should never be tolerated. Needless to say I will not be coming back.

 7 years ago (14-10-2017)

I avoid buying pants unless absolutely necessary because it's just so hard to find a pair that fits well. I had heard Madewell jeans were the best and so I wandered in, not expecting to find much. Youn Soo, at this location, was so helpful in helping me pick out my size. I would not have know to get different sizes depending on the wash and wear. She knew details about all the jeans and helped me find the right fit for what I was looking for. Despite the price of the pants, I still give my experience 5 stars because I walked out feeling cared for and confident in my purchase and in myself because I found jeans that actually fit! Thanks, Sue!!

 7 years ago (29-11-2017)

Clothes are good, but customer services are soooooo bad. No one is taking care of me.

 7 years ago (24-02-2018)

Nice shopping place in University Village.

 7 years ago (09-01-2018)

Madewell is my favorite place to shop in UVillage. Go when they have an extra 30% off of clearance items. 

 9 years ago (27-12-2015)

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Reviews, get directions and contact details for Madewell

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