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Reviews, get directions and contact details for Marco's Pizza

Story

Marco's Pizza makes pizza the authentic Italian way, with dough made fresh in store every day, a special three cheese blend, and a sauce recipe that hasn't changed since its founding in 1978.

Address: 24335 Chagrin Blvd, Beachwood, OH 44122, USA
Phone: (216) 831-4000
State: Ohio
Zip Code: 44122


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Reviews
We made an online order at 11:55am for one pizza. Our plans had to change, and we immediately called at 12:00pm to let them know that we needed to cancel our order. The representative there said "We already made the pizza,... Alright, that's fine." rudely hangs up the phone. If this pizza was already made, why was it taking an hour to get to our location. Poor customer service, and don't wish to ever deal with them again.
7 years ago (26-09-2017)
I have been waiting for my pizza for two hours. I ordered delivery from your location on Chagrin and apparently a delivery person came to my house, knocked on the door, and rang the doorbell. I find this hard to believe, as someone was sitting at the house during that time. I spoke with said delivery person over the phone and he insisted it was my fault. This was an absolutely unacceptable interaction. I deserve the same respect that I gave your employee over the phone. I prepaid for my meal. Please fix this.
9 years ago (29-06-2016)
Worth the price amazing food excellent employee's my favorite pizza restaurant
8 years ago (08-12-2016)
Pizza and wings were fresh and warm. The pizza was loaded with toppings and the delivery guy made the effort to come all the way up to my 4th floor apartment. We will definitely be ordering more often.
9 years ago (08-05-2016)
Manager shay does not really seem to care about customer service. Our food was made not only wrong, but in very poor quality. When I called to complain, this manager ran over top of me with her own thoughts and didn't even let me finish before HANGING UP ON ME!! I called back and she hung up on me a second time! This is the MANAGER. Finally, after several phone calls, I was able to reach a driver, who apologized for the situation. This is by far the worst I have ever been treated anywhere. I will never go back. Wish I could give a 0 star...
10 years ago (09-03-2015)
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