Masters Auto Sales

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Address: 4910 Detroit Rd, Cleveland, OH 44102, USA

Phone: (216) 281-7731

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State: Ohio

Zip Code: 44102

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Reviews

I came into Masters auto sales looking for a luxury car with a clean history and I got just what I was looking for. The staff was more than helpful and transparent with me and walked me through every step of the process. Everything was clean cut and to the point. We closed the deal within a couple hours. Great service and great cars. I highly recommend Masters auto sales for purchasing a car without headaches.

 10 years ago (14-01-2017)

This is my second vehicle from Masters in 3 years. I decided to keep my truck, because I love it so much but I also needed something smaller. Joe worked with my budget to put me into something immediately! I have never seen someone purchase a car so quickly. I will definitely be coming to Masters for all my car shopping and I send all my family and friends too!

3 months later and my car is in the shop. The mechanic suggests that I take it back to the dealer because the computer inside the vehicle isn't working. I will call Joe ASAP because I hope he will help even though the car was sold to me as is. When I signed for the car Joe said, "I took care of that car myself!" I will keep  everyone posted and updated on my situation as it unfolds!

Spoke with Joe today, he advises that he doesn't have anyone available to look at my car and suggests I take it to a mechanic. All the mechanics I spoke with suggest I take it to a Toyota dealership which will cost me $108/ hr to even diagnose my problem. Needless to say, this is going to be a pricey fix with no help from the dealership that I already purchased 1 vehicle from.

Went to the dealership today, my hybrid battery is bad and it will be $2800 fix! I am waiting for Joe to call me back to see what they will do since I have only had the car for less than 6 months. I was told that if I continue to drive the vehicle it could catch fire while in motion. 

11/18/16- I have officially took a loss with this vehicle! Joe hasn't been in touch with me in months to assist and I was forced to sell the car. They sold me a lemon. The loan company tried harder to rectify the situation than  Joe and Masters. My credit is going to be severely damaged because of this and I DO NOT recommend this place for anyone.He rushed me into a vehicle and a purchase knowing that the car had major issues. When I got in the car Joe said, "I fixed it up myself."  BEWARE OF DEALER!

 10 years ago (18-11-2016)

Worst service on the planet. Crap cars, shady tactics and pushy / lying staff. The place is a total dump, their bathroom is worse off than any porta-john you've ever seen, they will change prices on contracts from what you agreed on, and will not fulfill promises made. Don't be fooled by the positive reviews, when you purchase a car they will ask you to review them on Google using their computer, while the coke head sales person stands over your shoulder. Exactly why I felt it necessary to revise this. Master's is the epitome of every negative stigmatism associated with used car sales.

 9 years ago (04-04-2017)

Very friendly staff and great service very fast financing. Great options! Great place to do business!

 10 years ago (21-12-2016)

nice selection of vehicles. process was easy. they worked with me to get approved and my selection options. staff is very nice and helpful. i would recommend this company to friends and family.

 10 years ago (15-07-2016)

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