Mati By Kabana Jewelers

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Address: 201 Romero St NW, Albuquerque, NM 87104, USA

Phone: (505) 244-1595

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State: New Mexico

Zip Code: 87104

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Reviews

High quality, excellent customer service, and very fair prices. Patrick and Sharon helped us with a custom engagement ring and then again for our matching wedding bands - couldn't be happier with both experiences. The delicious raspberry jam we received as a gift was a nice bonus too. Highly recommend!

 9 years ago (07-02-2017)

Beautiful jewelry and pleasant helpful staff.

 9 years ago (15-06-2016)

Not pleased at all from this store. Rude employes and rude manager.  They over charged me and made it seem like I made the over charging a big deal. UM hello, it IS a BIG deal to over charge your customer. I got no apology nor eye contact. Expected more from this place. I love Pandora but will NEVER shop at Mati Jewelers again. 

 14 years ago (07-07-2012)

To whom it may concern:

 Wow I was so excited to see a store located close to me that sells Pandora jewelry Mati/Kabana in Old Town. I wanted to buy my sister-in-law a Pandora Bracelet for her 60th Birthday. The Sales person (Regan) was great. She asked me what I was looking for and started showing me bracelets. Then the Manager chimed in and said we have gift sets, Regan showed me one and said this is $140 with a free charm, the manager again chimed in and said that was a May special no longer available. I said to the Regan that’s ok and asked if I could get the clips from the other set which she said yes. I picked a Charm and then purchased my merchandise. Regan gift wrapped it and I went on my way. As I got home I decided to go online and check on the prices because it seemed kind of high. Sure enough they charged me $16.05 more, sure that may not seem like a lot of money, but still I was over charged. I called the Store next day and advised I was over charged yesterday, they said to bring the in items so they can credit and give me a new receipt and that I could pick a charm. I asked what time they closed they said 1730. I decided to go home for my lunch hour and get this done since the party is Saturday and it’s Friday. As I walked into the Store, the sale person Regen said ooh we only charged you $16.05 over. Wow really they are going to say that to a Customer! Not pleased with that comment, it was rude. I felt like they couldn’t get me out of there fast enough, they asked me to pick another charm and that I had a $16.05 credit so that tells me they weren’t giving me a charm I had to pull out more money and I spent $187.20 yesterday. I incorrectly assumed that they would make it right and give me the charm that was included with the gift set (that expired in may) but they did not, even though ( Regan) quoted me wrong the first time around. Just to make things right , but no!!! POOR Customer Service……….
 I felt so uncomfortable on how I was treated that I said give me the store credit and that I would never shop here again, not only I but all my friends and family, and believe me, I work for a large company and have a lot of family that have purchased (Pandora Jewelry). I will make absolutely certain to advise them of the POOR CUSTOMER SERVICE I GOT FROM YOUR COMPANY (MATI/KABANA). All I can say: the Manager (Linsay M) was rude and not friendly in anyway. I believe she is also the one that worked yesterday but not positive. No eye contact or an apology maybe she is new or inexperience on how deal and treat Customers

 14 years ago (07-07-2012)

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