Helzberg Diamonds

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Helzberg Diamonds was founded over 100 years ago, and since day one we've dedicated ourselves to delighting our customers with superior service and high-quality jewelry.

Address: 6600 Menaul Blvd NE, Suite D-003, Albuquerque, NM 87110, USA

Phone: (505) 888-1300

Website

State: New Mexico

Zip Code: 87110

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

WOW!!  Albuquerque location refusing to warranty earrings.  "Queeny" is her name poor customer satisfaction!!  I have shopped at the same location for over twenty years spending thouands of dollars... Having five daughters plus my wife... WHERE DID CUSTOMER LOYALTY GO!!

 8 years ago (11-10-2017)

So we went in to look at enhancers for my ring. Long story short Gustavo the manager was very unprofessional telling us that we didn't have the money for the enhancer we wanted and mentioned that we shouldn't go on our honeymoon trip so we can spend that money on the enhancer. If you want to feel belittled go to this guy. The girls there are nice though.

 8 years ago (15-06-2017)

I had the greatest experience here at this store working with the manager, Morgan. She explained everything about the ring my husband and I decided to purchased. I am so happy with my purchase and experience. I highly recommend to not shop anywhere else but Helzberg and always ask for Morgan! Wonderful! Wonderful! Wonderful!

 9 years ago (04-10-2016)

I walked in it took them a while to help us but I gave them the benefit of the doubt. When I got helped I told them what I was looking for they showed me a few rings and I picked 1 out. It turns out things aren't always what they say seem to be. I got a black tungsten ring I didn't know it at the time but there not actually black it's just a finish. I was told that the ring was very hard to scratch and that other people use them everyday. Turns out they scratch very easily.have I been told that upfront I would've never bought it. I called and complained about it.  They gave me my money back but I told them upfront the account I used wasn't good anymore the guy told me that they could give me a check. Turns out they do whatever they want they put it back on the card. Now I'm out a ring and 325 bucks. I looked around and finally found a ring at Walmart same tungsten rings but way cheaper same warranty too. I found 1 for 58 bucks. It's a charcoal color though but I haven't scratched this 1 and I've even tried to on purpose.  I complained about the way they gave me my money back and all they say is about there policy well I wasn't told that in the 1st place. I won't ever go back to them. In the future I'll go to walmart and if I can't find something there go to Zales. Isn't there a way to give zero stars they do the even deserve 1.

 9 years ago (27-07-2016)

We've bought all of jewelry there for the past seven years or more. Gus and his stay is the greatest. Talk about customer service they have and show it. Thx guys

 9 years ago (05-05-2016)

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