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Mattress Firm Plymouth Meeting

  1. Pennsylvania
  2. Lafayette Hill Furniture Store

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Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mattresses and bedding products incorporating the latest sleep technology, including pressure relieving memory foam mattresses. Enjoy same-day or next-day mattress delivery nationwide and rest assured with our ​120 night sleep happy guarantee!

Address: 400 W Germantown Pike, Plymouth Meeting, PA 19462, USA
Phone: (610) 832-0200
State: Pennsylvania
Zip Code: 19462


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Reviews
They had a great selection of quality beds at high and mid-range price points. The sales person, Lisa, was outstanding. Not only was she extremely knowledgeable about all of the bed features, pros, and cons, but she was patient while my wife and I tested and retested a large number of mattresses and adjustable frames (over two separate visits). Lisa then gave us a price for mattress plus an adjustable bed frame that was as good or better than anything we saw on line. I thought I was going to have to shop around, but the price and service that Lisa provided made that unnecessary. We were in a rush for a bed because of guests coming in town, but didn't purchase the bed until Friday. They delivered it on Sunday! The delivery team was prompt, courteous, and very clean with the delivery and set up of the adjustable frame and mattress. After we used the bed for one night, we decided the adjustable frame was too high for our headboard. I was about to order shorter legs on line from amazon for $43, but again Lisa came through and provided shorter replacement legs at no charge. I have bought more than 10 beds in my life from mattress stores, Macy's, dial-a-mattress, etc., and by far this was the best experience I have had to date.
8 years ago (02-10-2017)
The customer service I received was truly heartening. I was treated with patience and the staff worked so hard to give me a great deal and the best bed for me. Lisa worked with me amazingly - every step through the education, selection and sales process. She CLEARLY explained the 30 day break in period MULTIPLE times... just saying. Special recognition to Keith as well for being a very genial and friendly sales manager who is really there for the customer and makes you feel comfortable and enjoy a laugh as you're browsing the store and making big decisions! Thank you Lisa, Keith and Mattress Firm. Would definitely do business again, and would recommend to anyone!
8 years ago (31-05-2017)
Keith was extremely helpful in helping us pick out a new mattress. He was upfront asking us about our price range and when we gave a fairly open range, he started by showing us the moderately-lower priced options first, then moved us through our other options allowing us to steer the process based on our preferences. He gave us a lot of information about the mattresses and was extremely kind. I never felt upsold or pressured to buy anything other than what I thought we needed. For example, we suggested getting a split box spring, which was priced as 2 fully-priced box springs (2 1/2 queens = 1 full queen box spring), but he discounted the item so we could feel good about buying what we needed to fit the items into our house. I'd give the sales process a full 5-stars, it was actually very pleasant and fun which I can't say is my usual experience buying any home items. However, the delivery was a bit of nightmare. They quoted us a day, and called the night before to give a 2-hour delivery window. Then in the morning, they moved up the delivery window from 3-5 to 8-10 am. All was OK, we came home to accommodate the delivery. Delivery service called when 30-mins out, but missed that time by over an hour when we called to check. They didn't end up delivering until about 3 hours later, which is just inconvenient when you work during the day. Matress Firm's customer service said there was nothing they could do to help because it was a 3rd party delivery service – but c'mon, they're YOUR 3rd party delivery service so you're culpable in getting the bad review. So, buying process is 5 stars, delivery was a 2.5. Overall, happy with the quality and will probably buy again.
8 years ago (17-06-2017)
Absolutely disgusted by the quality of customer service we received. My fiancee and I were ecstatic to get a new mattress. We initially ordered a mattress with a great associate, Lisa who was helpful and efficient on getting us the mattress we picked out. After sleeping on the mattress for over two weeks our backs and necks were a mess! Understanding that this happens sometimes we went into Sleepy's again and were greeted by two men eating ice cream cones, one being the manager of this location. They were so extremely unprofessional and not helpful whatsoever. The manager explained that there was a 30 day policy from the manufacturing company that we HAD to sleep on this thing for another 2 weeks. I explained that we physically could not continue to sleep on the mattress and that we have been sleeping in our guest room because it was so uncomfortable. Instead of coming up with a resolution he explained his back troubles which was so unnecessary and not helpful at all. The other associate told us to deal with it for another 2 weeks because with these types of mattresses it takes at least a month for your body to get used to. What??!! That's absurd plus this was a $5,000 mattress! I'm pretty confident the back spasms and neck tension we were experiencing after 2 weeks can tell me that this mattress is not right for us. So still being hopeful that this mattress would magically conform to our comfort level we went home and slept on it for another week. After having the same problems we went into Sleepy's AGAIN. This time we had an associate who had been in the industry for almost 20 years and explained that this was the worst mattress we could have picked out for our weight and sleeping patterns. She immediately contacted the Regional Manager and he approved that we did not have to wait the full 30 day policy due to how uncomfortable we were. She ordered the mattress that we spent at least an hour picking out because we wanted to make sure this was the one and that we wouldn't have to go through this awful experience again. She ordered it and it was supposed to be out for delivery in the next 7 days. Ecstatic that we would be able to sleep again in the next week we follow up to confirm and make sure that we were getting our delivery and find out that they "forgot" to tell us that this would be a special order mattress and that they don't have this in any of there 1,000 stores and that we have to wait another 10 days. It would have been great if they told us this so we could have potentially made a different choice. Both my fiancee and I are in the service and customer service industry and this experience was beyond anything we've ever seen before. Not only unprofessional but inconsiderate and hardly knowledgeable. I would absolutely steer clear and we will never step foot in this place again.
9 years ago (27-09-2016)
DON'T DO BUSINESS HERE! I stopped here with my two college-aged sons to purchase beds for them to be delivered to Pittsburgh, spent time trying out different mattresses and decided upon two of the same type sets--mattress, box spring and frames. The salesperson offered us a package discount and a friends and family discount and told us that the price included free delivery and set-up. It was important that we could get a delivery on the Sat. that I would be out there delivering my sons and the salesperson gave us that delivery date with a window of a few hours. I gave a deposit, but the agent couldn't complete the sale on her computer because it was giving her difficulty. I asked her to complete it and email me my receipt which she did. The next day (Sat.) I spoke with her regarding confirming the delivery and she said she was having trouble scheduling it and had a call in to her district manager and would get back to me. Three days later I called again to double-check, not having received a call back, and was told that they couldn't deliver, that Sleepy's had been taken over by Mattress Firm, and that they had canceled my sale WITHOUT EVER TELLING ME!! I asked to speak with a manager, the district manager, but was told that only they could ask him to call me back. HE NEVER CALLED ME and no satisfactory explanation/was provided. This company doesn't deserve to be in business.
9 years ago (26-08-2016)
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