Medical Department Store

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About

Store Locations

Naples: 13030 Livingston Rd. 239-529-2242
Fort Myers: 8595 College Pkwy. 239-482-6111
Port Charlotte: 4265 Tamiami Trl. 941-473-6644
Venice: 1180 Jacaranda Blvd. 941-497-2273
Sarasota: 3672 Webber St. 941-923-7556

Story

The Medical Department Store (MDS) has been serving Southwest Florida for over 30 years and is proud to maintain an A+ rating from the Better Business Bureau. MDS is a full service Durable Medical Equipment (DME)/Home Medical Equipment (HME) provider of equipment and supplies for Sale, Rental or Repair. We carry over 8,000 items in stock, including inventory in every major healthcare category: Respiratory (Gas & Liquid Oxygen, Portables, Nebulizers, Pulse Oximetry, CPAP/BIPAP), Mobility (Manual & Electric Wheelchairs, Lift Chairs, Scooters, Vehicle Lifts & Carriers, Walkers and Ambulatory Aids), Equipment (Electric Hospital Beds, Leisure Beds, Over Bed Tables, Hoyer Lifts, Suction Pumps, CPM Machines) Mastectomy, Urological Supplies, Incontinence, Ostomy, Wound Care, Orthopedic, (Soft Goods, Compression Stockings, Cervical Traction). We are committed to providing for all your home medical equipment and supply needs and stand by our promise with guaranteed service. We do this by consistently offering quality brand name products, competitive pricing and exceptional customer service. Our staff is fully trained in the proper use of all equipment and supplies we sell or rent. Our service team will take the time to explain, demonstrate and educate on the proper use of equipment. Each MDS Team Member follows established supplier standards and will conduct themselves with the highest degree of professionalism.

Mission

Your one-stop shop for all your home medical supply needs.

Products

Scooters, Wheelchairs, Lift Chairs, Walking Aids, Portable Oxygen Concentrators, CPAP, CPAP Masks, Hospital Beds, Patient Lifts, Active Lifestyle Aids & More!

Address: 13030 Livingston Rd #2, Naples, FL 34105, USA

Phone: (239) 529-2242

Website

moc.erotstnemtrapedlacidem@troppus

State: Florida

Zip Code: 34105

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Reviews

I purchased medical equipment from the Fort Myers location in preparation for my upcoming knee replacement surgery. I'm writing the review here because it was a Naples employee who waited on me in the Fort Myers location. I purchased $250 worth of equipment and voiced my uncertainty as to the need of all the equipment to Jacob "Jake" my salesperson.  I was assured by Jake that I would be able to return any unused equipment if I should decide I didn't need it. 
Fast-forward two weeks later, I walk into the Fort Myers store to return one of the items and Jake isn't there and I am told that they cannot accept the merchandise. The manager in Fort Myers, "Bill" stated that that was not his policy and Jake was a Naples employee . I was directed to call the Naples store. I called the Naples manager "Melissa" and I was told that because it wasn't purchased in her store she can't do anything about it even though Jake is her employee. I've then called "Bill" back again to voice my displeasure with this decision. Bill stated that if it had been a day or two he could've accepted the return but given that it was two weeks he could not because it's a sanitary issue. 
Somehow in "Bill's mind it is completely safe to accept something back within two days and no one would have urinated or defecated in it but after two weeks then it surely has been used. With that said, who knows if I purchased a commode that had been returned within the magic two-day time period. Hmmm... 

I would not do business with this company. The customer service is beyond poor. You do not allow an employee to make a guarantee and then not stand behind it.

 8 years ago (07-06-2017)

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