Michaels

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North America’s largest specialty retailer of arts, crafts, framing, floral, wall décor, and seasonal merchandise for the hobbyist and do-it-yourself home decorator. Michaels produces ten exclusive private brands including Recollections®, Studio Decor™, Bead Landing®, Creatology®, Ashland®, Celebrate It®, Art Minds®, Artist’s Loft®, Craft Smart® and Loops & Threads®.

Address: 6108 Shops Way, Northborough, MA 01532, USA

Phone: (508) 393-8234

Website

State: Massachusetts

City: Northborough

Zip Code: 01532

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

Walked around aimlessly looking for someone to assist me in what I was finding ,no luck

 7 years ago (17-05-2018)

They have some things other craft stores don't in the art supply items. Everyone is very helpful and polite. They have fall and Christmas sales on at this time.

 7 years ago (17-09-2017)

I walked in looking for two simple things a single feather and some pens. I continued to walk around for 10 minutes looking for the things I was looking for I ended up finding the feather and picked up a couple things on sale. I was running on a tight schedule NOT 1 sales employee  on the floor I walked to the front to ask a cashier I was sent to two different isles that had nothing close to what I wanted. At this point I have reached my level of frustration and I decided to take my business elsewhere! I placed the items down and walked out! I refuse to shop there due to poor customer service! It's a big store they should have at least one sales person on the floor or in the front directing people.

 8 years ago (20-05-2017)

walked in with an hr before closing. wanted to get some frames for my daughters art work. the last time (a year back) the lady working in the framing section was so helpful. This time around the experience was very disappointing. Julia was working the frames section. She was least interested in what i needed. Her disinterest was so evident that i had to walk away from her. Eventually worked my way with the frames. Went up to checkout... none of the discounts signage that i saw for frames applied at checkout. Apparently there is something called "everyday low price" these items are exempt. which is cool but here we had Mr Owen who was managing the floor shouting out instructions to the lady at checkout, These instructions were based on his understanding and his attitude towards his job was so unwelcoming it appeared as if Michael's had them forcefully working there. the other two girls on the floor were very helpful. 
@ michaels: please help Julia and Owen. They are very upset about something. I visited teh northboro location between6:00 and 7:00 pm on sunday May 28th. 
Not going there again... i will amazon it in future.

 8 years ago (28-05-2017)

Better place for craftsm

 7 years ago (13-01-2018)

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