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Microsoft Store - Natick Mall

  1. Massachusetts
  2. Massachusetts Store
  3. Massachusetts Electronics Store

Reviews, get directions and contact details for Microsoft Store - Natick Mall

Microsoft Store - Natick Mall

About

Get the best of Microsoft in one place.

Address: 1245 Worcester St #3072, Natick, MA 01760, USA
Phone: (508) 903-4500
State: Massachusetts
City: Natick
Zip Code: 01760


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info
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Reviews
Excellent customer service and products. Highly recommend. Surface Pro 4 is extremely impressive device....never been so happy with a tablet/laptop PC
9 years ago (03-12-2017)
While there was a great selection of products on the show floor that were available for testing, the staff was a bit lacking in terms of service. The majority of the staff stood around and avoided eye contact with customers while only a few actually helped answer questions when they came their way.
9 years ago (24-11-2017)
Had a problem with my Kinect not working after buying the adapter for the XBox One S. Took it in with the adapter, didn't have an appointment. Very quickly found multiple multiple reps willing to help. Now have a working Kinect again. Great customer service!
9 years ago (25-09-2017)
Worst customer service I have ever experienced. I made an "appointment" with the help desk to find out why my charger for my Surface Pro 3 was no longer working. I walk into the store and am not greeted by who appeared to be the "greeter" so I greet him and inform him I am here for my appointment. Once at the help desk a woman (whom I believe had a manger type role) took my charger to check it on her surface, and then continued chatting with a coworker. A couple minutes goes by and another male employee asks if I need help. I inform him of what I am here for and tell him the woman took my charger. She proceeds to tell him that it does not work (why could she not tell me that?). After checking my warranty which expired in April and since I did not purchase the extended two-year warranty he informs me my option is to purchase a new one for the $80. I ask him to go speak with his manager because I do not want to pay for that as I am a college student and my surface is not even two years old and the quality should be better than that. He goes to speak with the woman I originally dealt with (mind you right in front of me so I can blatantly see them talking about me) and tells me he can do 10%. Thanks buddy for giving me the student discount I already should have been offered. I tell him that is unacceptable and anytime I have had issues with my Apple products they always are extremely helpful, pleasant, and most importantly useful. Apple takes care of their customers for free in my experience. I then ask him if he can test out which part of my charger is the issue since it is in two pieces. Why I had to ask him to do his job was beyond me. After he finally did his job, I found out the issue was only the cord. He informed me of a website I could get the cord because Microsoft does not sell that one piece. During all of this going on, another coworker turned and gave me a dirty look because I was unsatisifed and voicing it. Finally, I leave the store extremely unsatisfied after my hour commute to get there. I begin doing some research online and found out the piece of the cord I had the issue in was recalled!! How could these employees not be aware of this recall and try to charge me for a brand-new charger? I made a point to call the store to inform them that the exact issue I had with the cord was recalled. The gentleman on the phone Randy, told me that it is an older recall so not all employees are aware of it. He then proceeded to say that I should have two chargers, one for my bag and one for at home. So, Randy what you are saying is your product is so cheap that it won't be durable enough for any travel? I will have to tell Microsoft to add that to there marketing campaigns. I am appalled at the customer service/lack of knowledge at this Microsoft store. I was pushing my dad to getting the Surface Pro and now I told him it is worth the extra money to purchase an Apple product because you know the customer service will be excellent. I will be taking this complaint higher up because Microsoft needs to be aware of the people they are employing and by the look of other recent reviews this store could use a complete overhaul. I would have given zero stars if I could. I may not have been pleasant when I left but it gives the employees no right to be uneducated at their jobs. I’ve worked in the customer service industry for 10 years and how this store operates is disgraceful.
10 years ago (16-01-2017)
Store is nice and well laid out, but I was disappointed in the service. I was likely to spend $2K on a computer and Oculus Rift but they wouldn't let me try it because they were "too busy". Meanwhile half a dozen staff stood around and talked with each other.
10 years ago (02-01-2017)
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