Midas

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Address: 13483 Cedar Rd, University Heights, OH 44118, USA

Phone: (216) 371-3738

Website

State: Ohio

Zip Code: 44118

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Reviews

Went to location in Akron for several repairs, they were friendly. So I thought this location would be the same.  This location has TERRIBLE customer service. Stated they don't scan their own coupons from devices (which is a lie, because the Akron and Cincinnati locations I went to always did), but the coupon had to be printed off.  I still got the oil change.  They did not top off my fluids like the package priced oil change includes and they left the top off of the oil cap.  My car was idling hard and gave off a strong burning smell to the point that I could not turn my heat on (winter time by the way) because the smell would choke me coming through my air vents.  Come to find oil had spayed all on the interior engine compartment. There was no oil left in my engine at all and I had to pay another place to power wash my engine and  another oil change. DO NOT GO HERE!!!! I'm not sure if this incident caused irreversible damage to my engine.

 9 years ago (16-05-2016)

 They are quick and reliable. 

 8 years ago (18-03-2017)

TERRIBLE customer service!!!!    I had a minor payment issue for a cheap service (literally and figuratively). So, I wanted to pay over the phone with my credit card, or run to the bank, was told in a very nasty tone "I ONLY DO THAT FOR MY REGULAR CUSTOMERS" (I tried to do whatever I could) A customer is a customer (you should know that)!!  Well,  don't worry, I will never become a "regular" patron here!   Neither will my friends or family!  Very rude comments made by this staff personnel, that were so unnecessary. Was made to feel like a 3rd class citizen here, and I am a very decent person!  Haved lived in the area a very long time, will travel to the west side Lube Stop on west 150th (superior customer service there).  Will NOT come back here. Seemed as if it made his grim day brighter to make belittling remarks to me.. Learn some people skills, you'll be surprised how far it will take you dude!

 10 years ago (21-11-2015)

Very friendly and honest.  For $40 got tires rotated and oil changed and a full inspection.  dealer wanted $120 for the same services for the "maintainance package."  Definitely going back.  

 10 years ago (30-07-2015)

Upon arrival at my scheduled oil change, I presented a coupon (for $10 off my oil change) to one of the workers before they got started on my car. After the worker informed me that I had printed off the coupon for their Memphis Ave location instead, I apologized and asked him if they could still honor it at this location, since they were also offering the same deal. 

After the worker talked to the owner, he informed me that they would not honor this coupon; that I would need to go home, print off the correct coupon, then come back. 

What terrible customer service.

I took my business elsewhere. 

 10 years ago (08-10-2015)

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