MobilityWorks of Beltsville

Reviews, get directions and contact details for MobilityWorks of Beltsville

Address: 11409 Maryland Ave E, Beltsville, MD 20705, USA

Phone: (301) 200-1050

Website

State: Maryland

Zip Code: 20705

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

Awesome staff and quality service.

 7 years ago (02-02-2018)

My boyfriend is a disabled veteran who has been working with what used to be RideAway and is now MobilityWorks in Beltsville MD. Prior to MobilityWorks, service was adequate but on the slow side. Now that MobilityWorks has taken over, it has been poor service overall, as well as customer service. I don't think it is possible to give this place negative stars, but since the computer won't let me, just imagine it in your head. The bottom line is that every time my boyfriend has gone there for service, weeks after the vehicle has been promised, he is then held hostage at this place in his wheelchair waiting for hours on end to receive said vehicle. Service is very slow, nothing is ever ready when promised. MobilityWorks promises a level of quality adaptation for a vehicle. When he comes in to see the work that has been done, there are wires hanging all over the place and gigantic buttons which are hideous and complete unnecessary. When he clarified again, stating that he would like the work to be done in a in a tasteful way, not screaming I'M HANDICAPPED way, in which wires and run through the car not hanging all over the place - they tell him "oh that's too expensive. that's too much labor. we can't do that." Thankfully a warm hearted auto tech there was willing to finish the job on his own time, which was extremely generous considering how stingy this company is behaving. To top it all off, the adaptation took weeks beyond what was promised, with little communication regarding progress. Today, he is sitting there in his wheelchair. He was asked to be there at 7am to go through adjustments that were needed. We live over an hour away, and he had to leave incredibly early (think 5am) just to be able to make it there on time in the wonderful DC area traffic. Needless to say, they did not see him until 10am - 3 hours past his appointment time. Which was to only do some paperwork and mainly make him sit and wait. Right now, its 1pm and he is still sitting there in his wheelchair, waiting for them to finish something that involves screwing in four bolts. I can't write enough sentences to talk about how utterly horrible this level of service is. For a company who works with disabled individuals, this level of service is absolutely horrific. I've also been a therapist for several years working with disabled individuals, and every single one of my patients has needed driving adaptations, which equates to hundreds of people. This is one of the worst service stories I've heard in a very long time. 
MobilityWorks, shame on you.

 8 years ago (16-11-2016)

Sherwin thank you so much the service was 5 star.
                         Mr.Michael Dotson

 8 years ago (31-07-2017)

When my husband became disabled I didn't know where to turn.  He had been in nursing home for several months but now he was coming home.  Ride-Away was the answer to getting him home, to doctors and later on to give him quality of life with a handicap vehicle.  We first rented with Ride-Away and then bought a new Chrysler Town and Country.  It gave us every bell and whistle and we enjoyed going out to dinner and other events.  My husband was able to drive up into the van and drive out of the van, but I did the driving and loved the car.  Ride-Away was helpful in selecting the right car and teaching me all there was to know about the car.  My husband passed away in April and I thank Ride-Away for giving my husband the quality of life he deserved.  I highly recommend Ride-Away for your handicap needs.

 11 years ago (02-07-2014)

I have been purchasing minivan wheelchair accessible vans from Ride-Away for over 20 years. That translates into about 15 van purchases for my family. I have been consistently impressed by the quality and caring of their service department and staff.

 10 years ago (26-08-2015)

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