CarMax

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CarMax is the nation's largest used car retailer. Choose from nearly 50,000 CarMax Quality Certified vehicles all at low, no-haggle prices.

Address: 8800 Freestate Dr, Laurel, MD 20723, USA

Phone: (301) 604-8560

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State: Maryland

Zip Code: 20723

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Reviews

This was absolutely my best car buying experience. While there were many choices on the lot, none were quite what I was looking for. My husband and I considered a vehicle that could be shipped to this location. The salesperson checked further and realized that one meeting my specifications had just come in, but it had not yet been inspected. The salesperson promised to have it checked out immediately and to contact us within a couple of hours. We got the call as promised. The salesperson said that the buying process would take about  45 minutes and it did. The  woman who reviewed the contract with us was thorough and very pleasant. We are very happy about the decision.

 8 years ago (17-08-2017)

I walked into this CarMax to buy a car I had transferred from another facility and with a decent down payment/great credit. The person who was supposed to help me didn't show up and it took 30 minutes and a phone call between two salespeople on my personal cell phone to get someone. The person who finally did agree to help me wouldn't show me any cars besides the one I had transferred and started calling other customers to discuss their financing while I was sitting in the office filling out paperwork. At one point, I was sitting doing nothing while waiting for him to finish telling a guy he couldn't get the monthly payment he wanted. 

When I finally did get everything filled out, the facility hadn't detailed the car. There was still dog hair from the previous owner in the back seat and gunk in the cup holders. Two days later I realized the windshield had a chip and had to take it back to get it repaired, which took a week. While it was there, they promised to detail it. When I got there to pick it up, they hadn't detailed it because the order "wasn't written inside the box the service person reads." It was written next to it. They offered to do it if I could leave it for three more days and, after demanding a manager, they finally authorized a mobile detailer to come do it at my convenience, which was helpful but still meant spending my Saturday morning dealing with something that they had two separate opportunities to do. 

The one saving grace was the sales manager who helped me sort out the chip in the windshield. He also asked the service department to prioritize my car (they originally weren't even going to look at it for the first week they had it). He was appalled at how the sales person had treated me and did his best to get things sorted out, which is why I gave the facility a 2.

 8 years ago (28-08-2017)

Every car sold here is far above market price and the gimmick is it is no haggle pricing. Every other dealers web price will be cheaper then carmax. If you don't want to haggle the best prices are usually online, just go anywhere else and offer the online price. If you want to sell a car to them without buying a new one expect to get ripped off too. I was told I had frame damage on a truck I bought new and had for 10 years accident free. Then told it didn't effect the offer though. Their overhead costs are so high they don't make a profit buy offering great deals, they do it by buying cars as low as possible and selling them as much as possible. And unlike a typical dealer where you could say that doesn't seem right, can someone reevaluate, you are stuck with whatever price an overworked employee guesses that moment. I felt ripped off by the price they offered me for my car and the price they wanted to sell me a car for. And I couldn't dispute it. Never going back. 

 8 years ago (11-08-2017)

 I bought two cars from here in the past two years and am getting happy.
 They do check the cars they sell very closely. All the cars are near New in quality. The prices are fixed but are good considering what you get.

 8 years ago (28-07-2017)

We have bought 4-5 cars from CarMax over the last 8 years, and have always been completely satisfied with the entire experience. We always receive high end KBB values on our trade-in vehicle, and the price of the vehicle we are purchasing is consistently a fair market price. The transaction is clear and efficient; and the staff are all courteous, competent and professional. I will continue doing business with CarMax and always recommend it to my friends and family!

 8 years ago (29-08-2017)

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