Moment Bicycles

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Address: 2816 Historic Decatur Rd Suite 135, San Diego, CA 92106, USA

Phone: (619) 523-2453

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State: California

Zip Code: 92106

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Reviews

I know it's difficult going anywhere as an experienced rider who has worked on bikes all of their life... I try to always go into a shop giving the benefit of the doubt always assuming they know more than I - and I can use their advice. I went in for kind of a strange issue assuming they might have some good input. All I received was rolls of the eyes and comments about my setup that had nothing to do with the problem I came in for. I've worked in customer service for a long time and I've dealt with several difficult customers- I always try not to be one. Whoever it was working in the service area really pushed my buttons- I never felt like he had a good grip on what the problem was and how someone might go about fixing it- He just assumed I was a know it all and copped an attitude the whole time. I've brought family members here and have dealt with MB several times. I've never been overly impressed with the service, but now I can tell you my / family+friends service is going elsewhere. I hope the guy I dealt with gets over his bad day.

 8 years ago (23-08-2017)

Knowledgeable, helpful staff, very attentive, provided excellent advice and service. Beautiful shop, clean and well laid out and full of very nice bike toys.

 8 years ago (08-10-2017)

Friendly Knowledgeable staff. Great service. Never disappointed. They find/set up the bike to your specific riding position. I've also joined them many times on their sat/sun group rides. I highly recommend checking them out and ask questions. They have a lot to offer.

 8 years ago (08-05-2017)

Moment Bicycles is the best shop around. 
I moved to San Diego a few months ago , after visiting some bike shop in downtown SD, I wasn't completely satisfied. Then I went to Moment bicycle Point Loma where I could talk real cycling with the sales team. More, I did my bike fit with Vincent and the owner that solved my knee pain. They were both professional and very knowledgeable. 
I really recommend this shop ! I just bought them a Giant Advance pro and for sure I will come back soon to get accessories. 

Thanks Moment Bicycle

 8 years ago (08-05-2017)

I went through the whole process of bike fitting and getting the correct measurements for choosing a proper fitting bike for me. From the beginning the process was easy although it is a time commitment to do a 2 + hour fitting then weigh the pros and cons of different bikes and get them to align with your body measurements. I personally really enjoy the data/analysis side of cycling so thats probably the reason my fit took so long, but JT (my bike fitter) was happy to answer any and all questions I had. I took the information from my fit, and used it to narrow down the bikes that I wanted/could afford/actually would be a good choice from a performance standpoint, then called JT to make sure he supported the decision. After I decided on the bike I paid over the phone so I could just walk in a pick it up and have the bike setup from the data that my fitting told us. All in all the process was smooth, I got a good deal on the bike I chose, and the service was great.

My only downside from my purchase (which isn't the shops fault) is that after 180ish miles on the new bike the tires started de-laminating, and the bar tape disintegrated in my hands even before that. I knew they wouldn't last forever but I thought I would get through more than just a couple weeks on a brand new bike.  

This wasn't my first purchase from Moment, and for sure wont be the last!

Eliot
Bonita, CA

 8 years ago (20-08-2017)

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