Monro Muffler Brake & Service

Reviews, get directions and contact details for Monro Muffler Brake & Service

About

Monro is your trusted auto repair center in CT, DE, IL, IN, MA, MD, ME, MO, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, TN and WV.

Story

Monro is your trusted auto repair center in CT, DE, IL, IN, MA, MD, ME, MO, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, TN and WV.

Address: 1946 S Byrne Rd, Toledo, OH 43614, USA

Phone: (419) 385-9971

Website

moc.serotsornom@028pohs

State: Ohio

City: Toledo

Zip Code: 43614

Opening Hours

Monday: 7:30 AM – 7:00 PM
Tuesday: 7:30 AM – 7:00 PM
Wednesday: 7:30 AM – 7:00 PM
Thursday: 7:30 AM – 7:00 PM
Friday: 7:30 AM – 7:00 PM
Saturday: 7:30 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

related searches: Monro Appointment, Monro auto locations, Monro Muffler Prices, Monro tire Rochester, NY, Monro rebates, Monro Muffler hourly labor rate, How much does a Monro- oil change cost, Monroe Discount Tire

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Reviews

Robert and Matt are great!  Got my car in right away and figured out what was going on and fixed it right the first time around.  Thx guys!

 8 years ago (19-05-2018)

Wow! Amazing experience at the Byrne location! I had the opportunity to deal with the store manager Robert. I went in for an oil change and will come back again. He informed me about all the things I should do in the near future for the upkeep of my vehicle. They definitely have your safety in mind and I had a great coupon to use! #score

 8 years ago (26-03-2018)

Definitely would recommend them. I love coming here because they only fix what you need repaired and don't try to upsell or overcharge you for extra services you don't really need. I went in with a loud noise. My mechanic had already told me what it was but he advised me to take it into a real shop. The only complaint I had was they had me make an appointment but still didn't get to my car until over 30 mins later. The time estimate they gave me was off a little bit as well because they had to get my part delivered. But overall, I was pleased.

 9 years ago (12-03-2018)

We already  had a previous  issue with being overcharged for an Oil change. Upper management  was kind enough to provide a refund. However, my fiance  took his vehicle  in yesterday  to get inspected. We suspected it was  maybe the brakes. Wasn't  sure because  the brake light on dashboard  didnt  light up. Dropped it off.  Vehicle  was ready  an hour or 2 later. We paid $497 for back brakes( along with one new caliper) because  thats what they claim the noise was coming  from.  Which, they did need to be done anyway.  So, my fiance  was  ready  to pull out of parking lot and I was right behind him in my vehicle  and as he pulled off a caliper falls off his truck.  I wasn't  able to maneuver  around it so I ran it over.  We turned back  around  and brought the vehicle  back. They looked at his vehicle,  again and said the noise was from something  else thats not replaceable  and said the caliper was the old one. I'm  glad it was just the old caliper but  pretty careless to leave it on. Now I am worried about my tires having a slow leak in them. We invested way too much money onto this place.  Time to start searching for a more reliable place.

Posted on Yelp too.

 8 years ago (01-05-2018)

Stay Away!  I took my wife's van in for their free flat tire repair. She was told the issue was on the side of the tire so they couldn't replace it.  I understand that. No problem. Took it back to where I purchased the tire.  They took a look at it and said they couldn't get the tire off because of the 5 wheel studs, 3 were cross threaded, one nearly cross threaded and the other was fine.  Took it back to Monro and they said they would fix it but I had to leave the van overnight.  I agreed.  My wife picked it up and when she was pulling into the driveway, I heard a rubbing sound.  I decided at that point to take it to my personal mechanic. After paying him $124.62 for fixing what Monro screwed up, I was furious.  Issues he found: Had a hard time removing the rear rotor because the parking brake shoes were loose inside the rotor. He installed two new rear wheel bearing bolts and washers because they were never put back in.  Also installed a new wheel stud and nut because it was nearly cross threaded.  Removed rear parking brake shoes because they were pulled out of the backing plate.  After finding this out, I files claim with Monro HQ. After telling me someone would call me within 48 hours (I knew that wasn't going to happen) I called them back.  Ready for their answer? Quote: "We are not going to reimburse you or fix anything further because we have already given you enough free stuff".  Yes, you are reading that correctly.  I said because they screwed something up and had to give me a free rotor that I didn't as for, why is that being held against me?  Because they cross threaded 4 bots, whey is that being held against me?  They stood firm.  I then escalated it and after being told again by a lady named Kim ( I was told she was the President's personal secretary) that someone would call me back, they never did. I spoke to Customer Service and the lady got in touch with the District Manager, John, and he told me they weren't going to do anything further but if I wanted one of HIS mechanics to look at it, that I could take it to one of two shops.  I then asked my mechanic to call John to discuss.  John basically told him that the person who initially screwed up the first time fixed it perfectly and the van was running fine when it left the shop.  Oh, did I also mention that the 4 wheel bolts that were replaced 'perfectly' were not pounded in all the way thus causing something to stick out and thus making the rubbing noise I heard?  If John thinks that the van was fixed 'perfectly', then maybe John needs to go back to automotive training himself.  STAY AWAY FROM THIS MONRO!  Your vehicle may come out worse than it was when it went in.  They next step is to talk to an attorney because, at minimum, they owe me the $124.62 I had to pay my mechanic.  STAY AWAY!!!!!!!!!!!!!

1/30/17: Typed a letter to their Corporate Office and never got a response.  I would NEVER recommend this place.  Nobody's perfect but when you mess up, you should fix it.  STAY AWAY!!!!!!!!!!!!

 9 years ago (15-01-2018)

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