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Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill

  1. Alabama
  2. Alabama Lodging

Reviews, get directions and contact details for Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill

Montgomery Marriott Prattville Hotel & Conference Center at Capitol Hill
Address: 2500 Legends Cir, Prattville, AL 36066, USA
Phone: (334) 290-1235
State: Alabama
Zip Code: 36066


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Reviews
We had some problems with our reservations, the bill and I really wish they had a complimentary breakfast. However, the people were very friendly and helpful. Also, this place had everything else you would expect from a Marriott. Most importantly, it was beautiful, clean and comfortable. I loved that the pool stayed open late and the attached restaurant provided a decent breakfast.
8 years ago (14-09-2017)
I am writing this review about a stay in May of this year where there were numerous cleaning issues with my room including a partially used mouthwash left with the other new toiletry items, clumps of hair in the shower, and what looked to be waste from someone's nose on the mirror. I told the front desk and showed them pictures and they said a new housekeeper had been working and seems to need better supervision. A manager called me later and offered to reimburse my stay or add 25,000 points to my account for the troubles. I chose the points. I called today to let them know points have never been added and a male manager acted like I was trying to con them and offered 5000 points which would come no where close to a nights stay. I told him to keep his points because I don't have to have them. I am a Marriott Gold member but with an experience like this will most likely not hold that title long. Customer Service is a dying art. I was planning a family event here in the fall but we will find another place to stay. I have to change my rating because o did receive a call back from this property manager saying he spoke with the manager I dealt with and she confirmed that they had offered me the points and that they are not sure why they were not added but they have been now. He was very pleasant and apologized for the entire issue. This is great because I have had such great stays in the past and didn't want this one to cause me to seek other accommodations in the future.
8 years ago (22-06-2017)
Great location with great amenities. If you're into playing golf this is the place for you. The rooms are spacious and luxurious I would recommend you staying here.
8 years ago (15-09-2017)
Very noisy! I had to complain to the front desk at 2 am. Front desk staff says, " I told them they could until someone complained!" Room was also dirty. I asked to speak with a manager and no one was on duty. Front desk says you will have to e-mail. Waste of money. Not up to Marriott standards.
8 years ago (03-09-2017)
Went for a professional event. Venue is beautiful. Banquet food was only okay. Dry and overcooked.
8 years ago (28-09-2017)
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