Moo Moo Express Car Wash

Reviews, get directions and contact details for Moo Moo Express Car Wash

Address: 5160 N High St, Columbus, OH 43214, USA

Phone: (614) 892-9274

Website

State: Ohio

Zip Code: 43214

Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

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Reviews

This used to be my favorite car wash place in the area! BUT:

Today I went there and waited in a 35+ minute line. When I finally got up to the kiosk, I paid and pulled inside. I made it a little way inside and they shut off the machine. My car was not even wet yet. I waited and waited. Another ten minutes or so passed and there was no indication from the staff what was going on. Finally they ushered me to drive forward and through the machine without washing my car. Still no explanation for why I was doing this. They hosed off the car in front of me because it was covered in soap, but did not hose off my car at all, or wash it on any way. They did not indicate for me to stop, but rather had me drive all the way out. They never asked me to stop, and it seemed like they expected me to just drive away with my dirty car! I was confused and annoyed that I had waited so long and had not gotten a car wash or an explanation. The workers there did not follow me out to explain or anything! Annoyed at this point I got out of my car, walked over, found a worker who half heartedly apologized and said there had been an accident a few cars ahead of me. He gave me a token for another wash and did not offer my money back. He was going to let me drive through the machine without stopping me to explain any of this or offer a free wash if I had not asked. If I had not stopped, gotten out of my car, and complained, I would have spent 40+ minutes and $13 on a long wait in line and NO CAR WASH. I took my car home and washed it outside.

I understand that the carwash can't control if an accident happens. But they can certainly let customers who have already paid know what is going on and make an effort to offer a free car wash before the customer has to come up and ask. It was very confusing and upsetting and I doubt I will use this free car was token because I'm so annoyed with the service from today. Sad because I really like Moo Moo, but I like to know that when things go wrong it will be handled well by the staff.

 7 years ago (16-12-2017)

Convenient.  They run the car through for an outside only wash but a great value with facrself.ilities to clean the inside yourself.

 7 years ago (03-02-2018)

Gets my car sparkling clean, free vacuum, friendly employees. I like that they conserve water and that the prices are very reasonable for such a good cleaning - almost as good as hand washed!

 7 years ago (19-12-2017)

Corporate is trying to pull a fast one on its customers by replacing the $5 option of the main screen with $8. It is deceiving at first, until you know to click through the $8 option to get to $5. Also, their sneaky computer interface change is causing a back up in lines because every other customer is selecting "help", waiting for the attendant to tell them how to get to the $5 option. They need to put $5 back on the main interface screen of the computer. Also, they are talking away the awards punch cards.

 7 years ago (26-11-2017)

Great price for a great car wash. Although I didn't use it today, I love the free vacuums!! From the first time thru, the hilarious signs at the end of the car wash have cracked me up. The one on High St. has a light to turn left which is awesome for almost anytime of the day or week.

 7 years ago (12-10-2017)

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