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Reviews, get directions and contact details for Mr. Rooter Plumbing of Columbus

About

We specialize in all your residential, commercial & emergency plumbing & drain cleaning needs.

Story

Mr. Rooter plumbers work extremely hard to deliver the highest level of customer service - it's our #1 priority. In fact, we actually call it "World Class Customer Service™" because we truly believe it is unmatched in the plumbing industry. It all starts when you call our office.

We know that when you have a plumbing emergency, the last thing you want to deal with is an unfriendly person on the other end of the phone. We promise to greet you with a warm friendly voice that will understand your situation, make you a priority and schedule an appointment time that fits your schedule.

When our plumbing professional arrives you'll find him to be accommodating and friendly. He wipes his feet on his own mat and wears shoe covers before he comes into your home. He won't talk over your head and will give you all the options and pricing details before he starts any plumbing work.

So, if you prefer to hire a plumber whose first priority is respecting you and your home, then Mr. Rooter Plumbing is a great choice.

Address: 510 E Wilson Bridge Rd Suite A, Worthington, OH 43085, USA
Phone: (614) 254-5463
State: Ohio
Zip Code: 43085


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Reviews
They're upfront with a free estimate although pricing was steep to snake a drain $260 but the tech gave a $56 discount. $150 would had been fair price. The technician was professional and friendly.
8 years ago (21-06-2017)
Nate arrived on time and was very nice, efficient and professional. He was able to clear the entire drain. Moreover by using a line camera, I realized that the drain pipe outside of the house was not collapsed, just clogged. I'm happy with the service and relieved.
8 years ago (17-05-2017)
Very good company. I highly recommend Mr. Rooted Plumbing. Joshua block did an excellent job so ask for him!!
8 years ago (15-06-2017)
Worst customer service..!!!!They promised to send a plumber at a scheduled time. Had to call them twice to follow up when the plumber didn't show up. Made me wait for a whole day and when I called them to follow up again they told me that I had to wait for more time and they were not sure when a plumber would be available.Wasted my daydealing with them. Will never call them again.
8 years ago (04-07-2017)
All I wanted was the free estimate that they clearly offer. The guy shows up with NO equipment - not even a ladder. He tells me he is the supervisor. Then he radios for another guy with the ladder and equipment, who happens to be busy. The first guy sits in my driveway for at least half an hour. Eventually TWO more trucks show up. One with the ladder and diagnostic equipment - which are essential for the free estimate. And another truck with a giant water tank on the back. After two Mr Rooter employees crudely banter (complete with curse words) in my front yard within earshot of my children, they eventually get on the roof and start troubleshooting my problem. None of what they did at this point sounded like they knew what they were doing. It took them a long time to find where the house sewer lines even went. They didn't care when I told them one end of the house plumbing drained fine but the other doesn't. All they cared about was telling me that their snake camera hit "something" and for a $1000 they would use that tank truck in my driveway to flush it out. Then when I said that that was not going to happen, the first guy shoves a tablet in my face about financing for 3.5 times that already crazy estimate. It was at this point that I asked them to leave. For a free estimate, this wound up feeling like such a high-pressure con job. They arrive with the equipment to flush the line before they have any idea what the problem is? And I am not even sure they had a clue as to what they "found"; I never saw the video from the camera in the drain. Plus they were unimaginably unprofessional. Why would I believe them at all regarding anything? And $1000 dollars to flush out a clog of indeterminate size!? It could have been four inches of toilet paper. The day after I sent them packing I get an unsolicited phone call from some manager at Mr Rooter who apparently reviewed their insane write-up and estimate. He wanted to apologize for apparently the excessively inflated quote that they tried to pull over on me because he offered me discounts and coupons. But the damage is done. I have absolutely no reason to trust anything in the slightest that comes from any representative of this company at this point.
8 years ago (17-05-2017)
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