The Waterworks

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About

Our well-trained technicians are available to fix all of your plumbing and drain cleaning needs 24/7. We offer guarantees on our work so that you know that the work was done right-the first time.

Story

At The Waterworks, we want you to be 100 percent satisfied with your entire experience; from the time you place a call to the time our technician leaves your home or business. We offer superior response times and the strongest guarantees in the industry to make sure this is always the case. Our experienced technicians provide exceptional plumbing, drain cleaning and heating & cooling services. We respond when your plumbing won't!

Address: 550 Schrock Rd, Columbus, OH 43229, USA

Phone: (614) 253-7246

Website

moc.skrowretaweht@ofni

State: Ohio

City: Columbus

Zip Code: 43229

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I can't say enough wonderful things about this company.  They put in a new furnace and worked until 11:30pm to get me operating after one of the worst weeks of my life.  Experienced horrific pipe bursts, flooding, and personal trauma.  These people are the best at what they do, very professional and experienced and gave me an exemplary price for both a furnace and A/C unit.  And to top it off.....after all they had done to fix us and replace us and get us back operating....this morning they sent me the most beautiful bouquet of flowers I have ever seen!!!!!!!!     Now that....is classy!  They will never know how much that self-less act of kindness made me feel after the week I'd been through.  This place is phenomenal.  I would not only recommend them.....I'd want to marry them into my family!  Thank you ComfortWorks and Waterworks for the outstanding job you did for us at 190.  You have a fan....for life!

 8 years ago (12-01-2018)

Wow, what great experience. 
When I called I was quickly scheduled for the next morning to accommodate my schedule. I received a confirmation call the morning of to relay the expected time of Dan's arrival. Dan arrived on time . Dan was very attentive in listening to my concerns and went about hius business in an efficient manner,  constantly communicating his findings. At the end of it all I felt that I had been well served.  I know Waterworks will get my call next time I need anything in their ranges of services.

 8 years ago (03-11-2017)

Had the main water line in the house break on Sunday @ 5 am after calling 7 plumbers even though it took awhile Charlie was the first to call back & arrive before any others call back. 15 min fix & done! Expensive but it was a necessity. Charlie was great!

 8 years ago (28-01-2018)

Had sump pump overflow out of a clean water drain that catches ac condensation. They insisted it was sewer and snaked my main line for no reason. Then I insisted the sump pump be replaced. The water had been going down by itself while they were here. They even notated that the main line was not clogged. Anyway, they replaced the check valve but left the old one in place, so now I have one and possibly a defective one in the sump outlet line still. Great. They do no resealing of radon system if you have one, FYI. All this for $845. UPDATE: 9 months later - the water was collecting in that center floor drain again. The excess kept the new sump pump running on a regular basis. Not good. Called a different plumbing company who found that in the center floor drain, which was NOT just clean catch, but a venting drain for my kitchen, laundry, and the condensate from my a/c = those all met at the floor drain, and then a line went straight to my main line. In the middle of THAT long line, my bathrooms' line was connecting to it in like a Y shape, with the bottom of the Y being to my main sewer line. Anyway, under the floor, there was a GIANT clog from 55 years and two previous owners and their families! It took the new company about 3 hours to snake the laundry/kitchen/a/c part of the line and then had to open the 4" cast iron line coming from the baths going to the main sewer line. They finally found it and with water and a "300" snake, they busted loose the clog and sent it flying. We also had open the main clean out in the other part of the basement, and saw it pass by. They were here working on that, and also snaked my bath sink past the bathtub drain and down the copper line coming out of the bottom of one bathroom. They took a bunch of hair out of there, AND replaced the U joint under the bath sink to the wall. ALL for $205!!! They also used a camera to go through the pipes under my basement floor and explained how everything tied together, for free! Never having owned a 1962 house, this was a learning experience. They did also camera out the main sewer line outside of the house from the main cleanout, and determined that a few feet out, about a 2' section was collapsed on the bottom side (clay). I received an estimate and took their 0% financing, as I didn't want to drain my savings. I realize they made some money there. However, today they came and very cleanly dug up a section of my yard and replaced the damaged section with new clay which is stronger than the rest of it. Thankfully, the rest of my main sewer line, (i have a LONG yard) is fine. They did a very clean job hand shoveling off frozen soil to expose gutter drain pipe that was above the 9' deep sewer line, cut through the drain line, and reconnected it after making the repair. They warranted ALL for FIVE years. The center drain well, where the a/c, kitchen, and laundry drain lines meet, and then runs to the main line - I have NEVER seen the standing water level in it so low. The sump pump is silent. The guys also said it was suspicious that Water Works declared the main line (out of the house) unclogged and yet did nothing for the clog that was obviously under the floor at the meeting of the Y stems. I also had to badger WW into replacing the sump pump, noting on my receipt that the old one, rusted and disgusting, was not "dead", as if I were going to file some claim. (I did not, have not, and will not file with my homeowners insurance.) I am glad my problem was fixed. I am astoundingly disgusted that I paid $845 9 months ago for essentially nothing but a new sump pump! The new guys also said not taking the old check valve out of the horizontal line was wrong and lazy; the WW guy just didn't want to patch the old sump line. Never, ever again. I found my new company! You deserve NO stars.

 8 years ago (29-12-2017)

Waterworks is the only company we use for home and business. We have not found a more professional group of people, anywhere. Courtney does a great job with scheduling our work, and contacting us about that work.
Mat, is a very knowledgeable plumber. He knows what he is speaking about, and answers all questions in a easy to understand way. Great people and great work!

 8 years ago (01-11-2017)

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