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Mum Shop

  1. Texas
  2. Plano Florist

Reviews, get directions and contact details for Mum Shop

About

The Mum Shop provides homecoming mums and garters personalized by your individual selections and also sells supplies and kits to make your own custom mum or garter.

Address: 221 W Parker Rd #400, Plano, TX 75023, USA
Phone: (972) 423-6867
State: Texas
Zip Code: 75023


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Reviews
Best mums around! The quality is great. However, the staff is rude. I have been in twice in the past week and have had rude experiences with the cashiers and witnessed other rudeness to customers. On my first visit I asked the cashier if I had the correct size flowers for my triple mum. She told me one of them was wrong and swapped it out. I was looking at all of the different sizes of mums and asked again if I had selected the right size for the triple mum. She responded without looking at me "yes, but if it makes you feel better, here I will give you back the one that you had picked out." I was not trying to question the mum that she had pulled out, but only trying to make sure that all three of my mums were the correct size for the triple. I live an hour away from this store and did not want to get home with the wrong flowers. I made the trip in because I shopped here in high school when they were in Richardson and I want my son's date to have the best. The next time I came in the cashier (different girl) again was rude when I was asking questions about what I was purchasing. I told her I needed a backer for my mum. She calculated my bill without the 25 cent backer. When I pointed out that I still needed the back, she got frustrated with me and said, "well, I'm going to have to do it all over again." I have also witnessed people saying that they aren't from TX and don't understand the mum thing asking questions of staff who respond to all questions like these customers should just know. If you have never made a mum before and don't really understand the tradition it is overwhelming. I really get the impression that these people hate their jobs. I understand mum season is busy, but this store wold be so much better if all of the ladies were nice and helpful. The mum shop is "the original" and the best, but once you are the best, that doesn't mean that you forget about treating customers right. I really hope that this review prompts the bosses to have a conversation with their staff. I would love to keep coming here, but not if the staff stays this way.
8 years ago (05-10-2017)
They screwed up the colors of our mum then charged us to fix it. When they fixed it they rushed, so it was poorly done and they got glue all over the rest off the mum. They also left out much needed accessories for the garder we paid for so well have to go back and likely we will be charged more. I had better expectations given the reviews but this place really let us down. Not returning.
8 years ago (04-11-2017)
O.M.G....Since I didn't get to go to Homecoming back in 89, I decided to order my own mum....O.M.G..I picked it up today....I teared up...It was absolutely beautiful. Thank you so much for helping me with my bucket list...you guys did a fantastic job!!
8 years ago (19-10-2017)
I am disappointed in the customer service that was provided to me upon the pick up of my product. I called the night before to ensure that my daughter's mum was ready. When I called again the next day to inform them that I was on my way. The associate asked for the information. I gave her all of the details. She explains that they could not find it. I let her know that we called the night before and were told that it was ready. Her tone was clearly frustrated after 3 attempts. I asked if she was ok and that maybe someone that worked last night would know where the product was. She replied with I'm just fine. I'm good are you Ok? She puts me on hold for the 4th time. She says oh, it's here at the front desk already. When I arrive to the store. Guess who greets me? The rude phone lady. She asked for my form. I said I don't have...she interrups me midsentence and says that they can't help me without my form. I replied, "I would like to speak to someone with better customer service. Why couldn't she just walk away since I was in line waiting on another associate? That would be too much like right, she replies, I am nice. I am very nice. She continues to talk. At this point others are looking at her in dismay but that doesn't stop her rant. I finally say, ma'am please leave me alone. While the cashier was fantastic, the amount of interaction that one has to go through with the mean lady takes away from the experience of the shop.
8 years ago (22-10-2017)
Neat store! Helpful, kind ladies despite it being busy!
8 years ago (28-09-2017)
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