My Special Toy Store

Reviews, get directions and contact details for My Special Toy Store

About

We have unique toys for all ages! Our knowledgable and friendly staff can help you pick out the perfect gift, as well as offer free in-store gift wrapping!

Address: 5137 Main St, Downers Grove, IL 60515, USA

Phone: (630) 324-6344

Website

State: Illinois

Zip Code: 60515

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Reviews

Had an issue with a Calico Critters set purchased in Dec where there were missing/damaged pieces in the box. I was not looking for a refund, but simply an exchange of the merchandise -- not an unreasonable request considering the set was nearly $80. After a conversation with the owner over the phone (we live out of town), she reluctantly said she'd 'try' to reach out to the manufacturer after I sent an email with some pictures of the set. I promptly sent the email...no response. I then called back and left messages for her on two separate occasions over the following weeks and never heard back. I have never seen such poor customer service in my life. I love the idea of supporting small businesses, but not when they treat you like this. Taking my business elsewhere and instructing anyone who lives in the area (including numerous family and friends to do the same!!). BEWARE of this owner-- her bottom line is clearly what is most important to her!!!

 10 years ago (29-01-2017)

Lots of nice toys, some fun and some educational.  This store has a nice selection of toys and games that you won't find in your big box stores.  Prices are reasonable and the free gift wrap service is a great time saver! 

 10 years ago (10-12-2016)

great selection of toys not available in big box stores.  

 9 years ago (23-04-2017)

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Reviews, get directions and contact details for My Special Toy Store

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