Na Hoku Hawaii's Finest Jewelers Since 1924

Reviews, get directions and contact details for Na Hoku Hawaii's Finest Jewelers Since 1924

Address: 160 N Gulph Rd, King of Prussia, PA 19406, USA

Phone: (610) 337-8628

Website

State: Pennsylvania

City: King of Prussia

Zip Code: 19406

Opening Hours

Monday: 9:00 AM – 9:30 PM
Tuesday: 9:00 AM – 9:30 PM
Wednesday: 9:00 AM – 9:30 PM
Thursday: 9:00 AM – 9:30 PM
Friday: 9:00 AM – 9:30 PM
Saturday: 9:00 AM – 9:30 PM
Sunday: 10:15 AM – 6:15 PM

Update Info

related searches: Na Hoku hallmark, Na Hoku kabana collection, Na Hoku celestial collection, Na Hoku San Francisco, Na hoku jewelry las vegas, Na Hoku pleasanton, Na hoku anklets, Na hoku Koa ring

Similar places near

Fast Fix Jewelry and Watch Repairs 56 meter Great jewelry repair store!! Had a ring sized down in less than an hour. Excellent cu...

Forever 21 65 meter What a mess!!! People are slobs! No respect at all! This store is 2 floors and had on...

Swarovski King of Prussia 67 meter Everything in the store is beautifully displayed. I miss the Hello Kitty collection a...

New York & Company 72 meter Love this store!!!! There is this one really nice lady who has blondish hair kinda Br...

Ann Taylor 76 meter

Helzberg Diamonds 80 meter They did a great job on several pieces of my jewelry; staff were very helpful and kno...

David Yurman 133 meter Please save your self the frustration and don't waste your money on this product, spe...

Piercing Pagoda 133 meter Love the team at KOP they are always happy and helpful. Very knowledgeable and go abo...

Michael Kors 134 meter The staff at Michael Kors is always extremely friendly and knowledgeable about mercha...

Zales 138 meter They lost (or took) my diamond bracelet and did not replace it. My husband was gettin...

Bailey Banks & Biddle 150 meter Absolutely terrible. Took my great grandmothers jewelry in to get it custom made into...

Tiffany & Co. 151 meter Big store with good selection. This was my fourth Tiffany's I've been to and by far ...

UNOde50 151 meter Surprised to read a couple bad reviews for UNO50. I've had 2 experiences with custom...

Cartier 158 meter I came here to have my Tank watch battery replaced. After waiting for an hour, I was ...

Omega Boutique 159 meter

ALEX AND ANI 161 meter We create meaningful, eco-conscious jewelry + accessories to positively empower + con...

Milanj Diamonds 168 meter Wonderful, helpful service with staff helping and nice select of jewelry and rings an...

Henri Bendel 174 meter This was my first time shopping at Henri Bendel and can I just say I had one of the b...

Reviews

1.0 star rating 12/21/2016

I used to be a loyal customer... I have several earrings, a necklace and a ring from the Kabana Na Hoku collection. However, now I don't believe in their lifetime warranty or good service any more. 

When my ring got misshapened a few years ago, Na Hoku fixed my ring for free. That's why I kept buying more of their jewelry. I don't wear the ring often, but when I did wear it for one day this year, the ring got mishapened again even though I was extra careful after last time's repair. The ring's band is VERY FLIMSY and POORLY DESIGNED. 

I brought the ring to Na Hoku King of Prussia (KOP) for repair. They then sent it to Na Hoku headquarters in Honolulu who then refused to honor the lifetime warranty. 

Na Hoku at KOP told me that their headquarters in Honolulu can't even find my original receipt or the receipt for when it was fixed last time for free at their headquarters in Honolulu! That's a poor excuse! I have the original jewelry certificate card but not the receipt because it was a gift.

I told Na Hoku at KOP that, for the previous free repair for the same ring a few years ago, I had brought the ring to the Natick, MA store branch. There, their personnel sent it to headquarters in Honolulu and got it fixed for free. Neither the KOP store nor headquarters in Honolulu even bothered or cared to call the Natick MA store to confirm the previous free repair because they couldn't find the receipt. Again, poor service, especially for the prices that my husband has paid over the years for several jewelry pieces and being a repeat customer. 

Na Hoku headquarters wants $190 to reshapen my ring item # 768667. For a $760 ring with 0.05 carat of diamond and rose gold and VERY POORLY DESIGNED FLIMSY band, it's a rip off! I thought I was paying extra for service and lifetime warranty.

The 2 managers with whom I spoke at the KOP store (1 recently left the store) seemed nice but kept saying they were only conveying upper management's decision (I've heard headquarters use that excuse before). So, this is how Na Hoku's latest upper management in Honolulu treats their loyal customers?! 

Be careful! The higher price paid for Na Hoku jewelry does not reflect good service or lifetime warranty from Na Hoku! I wish I were still in the time limit to return the ring.

 9 years ago (21-12-2016)

Comment on this business

Map, Satellite View
Street View

to add Na Hoku Hawaii's Finest Jewelers Since 1924 map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=na-hoku-hawaii-s-finest-jewelers-since-1924&id=1739468&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/na-hoku-hawaii-s-finest-jewelers-since-1924-i1739468.html" target="_blank" title="Na Hoku Hawaii's Finest Jewelers Since 1924">Na Hoku Hawaii's Finest Jewelers Since 1924</a></p>

Na Hoku Hawaii's Finest Jewelers Since 1924

Reviews, get directions and contact details for Na Hoku Hawaii's Finest Jewelers Since 1924

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies