Zales

Reviews, get directions and contact details for Zales

Story

Zales is the Diamond Store. We help people express love in the most extraordinary ways. How do you Let Love Shine?

Address: 160 N Gulph Rd Ste. 2028, King of Prussia, PA 19406, USA

Phone: (610) 337-4430

Website

State: Pennsylvania

City: King of Prussia

Zip Code: 19406

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

They lost (or took) my diamond bracelet and did not replace it. My husband was getting it inspected while I was in another store, and in the confusion of dropping off my wedding ring (for repair) forgot to get the bracelet back. When I contacted the manager, they said they never saw it even though they initialed my inspection paper.

 7 years ago (16-04-2018)

Someone stole my debit card number and ordered jewelry from here. Zales keeps charging my account for this bogus sale. Be very careful. zales will never get any of my business again.

 7 years ago (25-09-2017)

Worst place EVER!!! Most prejudice and racial customer service experience I EVER  felt.

 7 years ago (30-10-2017)

I came in to order a name plate necklace. They are a bit behind in technology because you can't see how the necklace would look at all before you buy it and there's no samples in the store either. Before I made the purchase I asked the saleswoman if I was able to return the necklace if I didn't like it. She said, "of course, this is zales!". The tracking information was incorrect and customer service was extremely rude to me &  the store was no help at all. Once I finally received my order, I hated it. I told the gentleman I wanted to get a refund and he said, " Oh we don't do that because it's custom". I said that's not what I was told. He didn't even bother to ask anyone if that was the policy. All he cares about was getting back to his conversation with his friend who was in the store not purchasing anything. I called customer service and they said they have a 60 day return policy for this reason and the store should have honored it! I will never purchase from this zales AGAIN! I did get my name plate but from in Philly and I got to pick my script and actually see it.

 8 years ago (28-01-2017)

Great prices, Great Customer Service

 7 years ago (22-08-2017)

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Reviews, get directions and contact details for Zales

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