Nails Pro & Spa

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Address: 10999 Red Run Blvd # 201, Owings Mills, MD 21117, USA

Phone: (410) 581-1899

State: Maryland

Zip Code: 21117

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Reviews

I've been coming to this place for almost 10 years and at first everyone was very friendly and the services were great, however now everything is the complete opposite and gets worse every time. My most recent experience was horrible. I went in to have my eyebrows cleaned up. (They were very thick and full.) I specifically asked the girl just to clean them up for shape, but leave them thick. When she finished they were paper thin, one sharply arched and the other round and missing half. She didn't even apply oil after, which left me red and breaking out. As I left the waxing room i recieved looks and snickers from other employees there. I've recently stopped using their nail services altogether because my last 2 gel manicures began to peel off completely in less than a week. Also the staff has become blatantly rude. I came in for my birthday and asked for a service that they claimed not to do anymore, but is still on their pamphlet. So I began to ask questions, like when did they stop, and they began to speak to one another in Vietnamese and laughed in my face. I will never spend my money there again. I really used to love that place.

 8 years ago (14-10-2017)

Great place to get nails done, great selection of nail polish and scrubs. Bruce does excellent work in fingernails, I have been using him for over 2 years. EXCELLENT service.

 8 years ago (07-11-2017)

Checked in at 630 for a fill in, repair and pedi...without knowing they closed at 7:30...Bruce the new owner was awesome and didn’t have an attitude at all. On top of that I love my nails!

 8 years ago (07-11-2017)

Rude rude rude!!! There is a nail salon on every corner.  Why deal with rudeness.  I wasn't happy with my toe color and asked to see the color palette.  Tracy and nya got an instant attitude and told me to get up and go get the palette,  while my toes were in the middle of being worked on.  Their tone was just nasty.  Why give my money to a place who acts like that? Customer service is EVERYTHING!

 8 years ago (17-08-2017)

Was my first time at the shop and they did not even acknowledge my presence when I walked in the door. No one spoke to me. I stood there for almost 2 minutes mind you. Even if it's a  busy day customer service is paramount. If you don't make me feel welcome or important the moment i walk in why  I should I spend my hard earned  money with you? There was a tech standing up right by the front desk who looked at me and didn't even smile. I walked right back out. It's a shame because it would have been convenient to come there. They will never see my face again! They deserve 0 stars!

 8 years ago (22-04-2017)

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