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Neiman Marcus

  1. Illinois
  2. Oakbrook Department Store

Reviews, get directions and contact details for Neiman Marcus

Story

Founded in Florence in 1921, Gucci represents world class luxury, Italian heritage and modern style.

Address: 6 Oakbrook Center, Oak Brook, IL 60523, USA
Phone: (630) 572-1500
State: Illinois
Zip Code: 60523


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Reviews
Terry (shoes), Leslie (gowns), Pina (gowns), and Marla (alterations) are phenomenal- it is always an absolute pleasure working with them. What separates these women from the other associates within this store is not only will they never bat a negative eye at you, but they are tirelessly patient with meeting your every need and question with kindness. They never push or act bored, and they always make you feel welcome. Now here is why the store gets a 1 star (and honestly, the only reason this store gets 1 is because A. google won't allow anything less, and B. because those women are the only saving graces within this particular store. Without fail, every single time I go into this Neiman Marcus, I find myself in a Pretty Woman situation. I almost always brush it off, thinking it was funny because the commission will go to someone who actually treats me with the respect that I deserve, but now I've had just about enough of it. A manager by the name of Karen is by far the rudest person that I have dealt with at that store, and she's honestly lucky that even though I may not have been wearing the couture gowns I was returning so a neon sign saying "she has money" is lit across my body, I still have enough class to keep quiet and let other people's true colors show. Let me assure you, she is not the sole reason for such a low rating- I very literally get treated, or looked at in this way.. rude tones, not interested in what I have to say, people looking down their noses at me, etc. -but the way Karen treated me and made me feel definitely pushed me over the edge. Shame on her and shame on the people running this store for not making it clear that EVERY customer that walks through those doors should be treated with the same exact kindness and respect as any other customer, regardless of how much money it looks like they have.
8 years ago (19-10-2017)
We were looking at a Chloe bag and accidentally drop it on their desk (less than 2 inch height) the sales lady turns her face and told us these bags are expensive and we should be careful cuz they might get scratches. LMAO. So be careful my friends.
8 years ago (08-10-2017)
Staff are not very welcoming. Store is clean with good layout. But could definitely use more helpful, inviting employees.
8 years ago (19-06-2017)
I placed an order last week for a gift through shoprunner on nejman marcus thinking it would get delivered in two days and at checkout the estimated delivery date was a week out. When I called to inquire about my order a few days later, because the order had not be updated in my order history, I was told the order was under manual review and the estimated delivery date was pushed further out. I ended up canceling my order. Not happy.
8 years ago (08-09-2017)
Nice clothes, but too expensive. If you get a little tshirt it's gonna cost ya $100. The staff aren't too welcoming. They say they're going to invest in something new every month, but each time I go there it's all the same.
8 years ago (13-08-2017)
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