New Balance Southlake

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Address: 2704 E Southlake Blvd # 100, Southlake, TX 76092, USA

Phone: (817) 749-0177

Website

State: Texas

City: Southlake

Zip Code: 76092

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

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Reviews

The staff was very helpful! I needed extra wide shoes and they had a pair of walking shoes that I really wanted I left very happy!

 7 years ago (17-01-2018)

Wish I could give the store 0 stars.  This was the third time that I've been in this particular store.  The gentleman that I assume to be the owner (or maybe manager) has been there each time and is somewhat unfriendly, is defintely not knowledgable about the NB line (how hard is it if it's the only thing that you sell?!), and is quite unhelpful.  I did have a young, motivated high school kid help me out and he did his best.  But it wasn't very good.  I asked him to bring me size 12.5 in 2 different pair.  I tried both on and they felt kind of tight.  We discussed a third option, and they felt tight as well.  When I asked him to double check the size, they were actually 11.5s.  OK, no big deal.  He apologized and went back to get the 12.5s.  Started to try them on again, they felt tight again and, you guessed it, another pair of 11.5s.  Again an apology and he disappeared once more.  No way that he would bring another size 11.5, right?.  Yep, wrong size.  Unbelievable.  We ended up with 6 pairs of shoes on the floor......every signle one of them were size 11.5.  Very bizzare.  But like I said, at least he was nice, and he did have a little knowledge about the product, unlike the owner.  Also, BTW, no treadmill or allowance to run around the parking lot, which is a must if you are going to get the best shoe and fit for doing a lot of running. (and many consider NB to be the best, along with Brooks)  Bottom line, if you are serious runner, this is not the right place to go.

 7 years ago (15-01-2018)

Had  a great experience taking my grandpa here for walking shoes. The staff was courteous and provided excellent customer service.

 7 years ago (07-12-2017)

Very helpful with sizing and style.i had broken my foot so was looking for a good walking shoe.

 7 years ago (07-02-2018)

The staff here are the most rude people I've ever dealt with in a retail store.  I walked out and went to another store to purchase what I needed.

 7 years ago (12-02-2018)

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New Balance Southlake

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