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Nordstrom Rack East Palo Alto

  1. California
  2. East Palo Alto Bicycle Store
  3. Palo Alto Store

Reviews, get directions and contact details for Nordstrom Rack East Palo Alto

Address: 1771 E Bayshore Rd, East Palo Alto, CA 94303, USA
Phone: (650) 798-2022
State: California
Zip Code: 94303


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Reviews
Consistently a horrible experience. I spent 35 minutes in line and there were still a significant number of people in front of me. I finally decided to leave. If this were a singular instance I would not be writing about it. But, it has been the same experience the last few times I have been there.
7 years ago (28-08-2017)
If there's an option for "o" star review then i would definitely leave it for this store....such an UNHAPPY shopping experience! My little 7 years old girl found a little pink purse at the store today and felt in love w/ it.....the original price tag was $64 ish (blue and pink)..The blue color wasn't on sale and i was happy that she likes the pink one because it got marked down to $42 ish and cheaper than the blue one. At the check out, the sale associate scanned and the price was still showing $64 bucks...she made a scene like the tag were switched off and said "customers do that all the time" .(btw, it was impossible to peel off the glue sticker clearance tag in one piece and create the matching skill number w/ the original tag if they're trying to find someone to blame) ...I wasn't happy; i felt her message was directly at me although she denied it when i'd confronted her..First of all, the SKILL number/BAR CODE matched EXACTLY THE SAME AS THE ORIGINAL tag and the description of the purse...if the item has been marked down and their system didn't get updated or whatever the reason then it WEREN'T the customer's fault. ..so DON'T accuse the customer if they didn't do their job correctly. ..instead of arguing w/ their customer over $22 bucks different, they could of look closely and find that both of the new and old skill numbers are the same....the description is exactly the same as the blue purse when i had requested them to scan again.....Not even an apology from the manager when she came down...i was really mad and wanted to walk out the store but my little girl loves the purse! the sale associate really show attitudes and didn't even ask if i would like to purchase a shopping bag until i've asked...she then wanted to run another credit card transaction for .25 cent..???...Bottom line is, this store needs to train their staffs again even the department manager...before accusing their customers "switching the price tags"...etc..how about LEARN HOW TO TAKE RESPONSIBILITY AND MAKE SURE YOUR MARK DOWN PRICES GET UPDATED IN YOUR SYSTEM so shopper like me won't look like an idiot in front of other customers.
7 years ago (01-10-2017)
Good selection, reasonable prices. Customer service could use some work. Long lines with a lot of staff not working the registers.
7 years ago (25-07-2017)
I love the RACK, and they are giving an Extra +25% OFF ALL Clearance items...Love it!!
7 years ago (29-07-2017)
Nice selection, but often a slow service at cashiers, and as a result long lines. Today I was lucky though, because I paid at the station inside the store and the girl was Soo fast.
7 years ago (21-08-2017)
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