Nortex Lube and Tune

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About

Nortex lube and Tune is a family owned and operated automotive repair facility. Serving the McKinney area for the past 15 years.

Story

Oil Lube & Filter Service

Address: 7750 Eldorado Pkwy, McKinney, TX 75070, USA

Phone: (469) 214-3076

Website

moc.enutdnaebulxetron@sc

State: Texas

City: McKinney

Zip Code: 75070

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Great service and very helpful. We had issues with our oil pan from a different service center and the guys at Nortex were very helpful. My wife took the van in and they took care of the problem very quickly and at a very reasonable price. We will definitely be going back. I highly recommend checking them out!

 7 years ago (20-03-2018)

Have been going since they have opened here in McKinney. My front brakes were recently serviced including new rotors. I was told my rear brakes had 50% left on the pads. I have noticed grinding and I went in to have them checked. Now after only the 3 weeks I need the full service on rear brakes, including rotors. Another $370+. I was lied to and they do not keep recommended records. DO NOT TRUST. I will not again.

 7 years ago (23-04-2018)

Excellent customer service and auto care. I highly recommend and trust them with both routine maintenance and repairs. Quick, honest, and very polite. I’ll definitely be back and would recommend to friends and family. Great location with staff you can trust. 5 stars!

 7 years ago (13-03-2018)

I brought the crush washer required for an oil change on my car. This has never been an issue anywhere else. They didn't use it as requested, and now I have a slight oil leak. When I called to report the issue, Brian (the manager), said "ok". No apology, attempts at service recovery, nothing. Blatant disregard for a poorly executed job. Find somewhere else to take your car for service!

Review amended for follow up service. Kalil was very professional, and they took care of everything.

 7 years ago (17-04-2018)

I brought my car in to have my headlight bulb changed, so also went ahead and asked for a change of oil and tire rotation. When I dropped the car off, the serviceman stated that the headlight could cost me around $40 because the labor on my vehicle could be difficult. My car is 9 years old, and so I was aware my car was slightly more difficult than the norm, so agreed and left my car. The man did not originally take my name or number but when I asked if he needed it, he had me write it on a scratch piece of paper, which I thought was peculiar for this newer establishment. Upon picking up my car several hours later, the same serviceman reported that the change of oil and tire rotation were completed, but the headlight was too hard to do, and recommended I take it to a dealership (that he would have to take off the entire front). I was disappointed that I did not get a phone call to report this first - I paid around $7O for the oil change and tire rotation, which I probably wouldn't have done had I been called to be informed about the headlight not being able to be done.  Plus, although I've only had to have the headlight changed twice before, I've never had to have a dealership do the job. 

Two days later, I dropped off my car at Fastlane, just a mile and half down the road. Within an hour, they had called to let me know it was completed. When I picked it up and thanked the man for taking care of it so swiftly, with no prompting, he stated it was an easy job, and I was charged $21. 

I work for the school district in McKinney and wouldn't recommend this place to my colleagues. Pricey and not proficient in the services they provide nor in their customer service.

Update 1-21-2018: I am changing my rating from one star to 4 stars because the owner reached out to me and after a reasonable conversation, he was up front and honest about his disappointment with his employee's customer service. He was very accommodating and refunded the money I paid for the oil change and tire rotation and above that, he sent me a gift card towards any future service. Fully aware that not every business pays attention to customer satisfaction, I was very appreciative and impressed with the response. Worth a second a chance.

 7 years ago (21-01-2018)

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