Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 2930 Eldorado Pkwy, McKinney, TX 75070, USA

Phone: (972) 984-7898

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State: Texas

Zip Code: 75070

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Reviews

So Skeptical!  But these truly good guys have worn me down with honesty and being highly sensitive to my time (great communication).  Cost/ paying "retail" was a concern, but they proved to be trustworthy there as well.  You guys won me over! 

 8 years ago (26-07-2017)

Great staff! Early morning and everyone was already laughing and in great mood to provide services! You don't see this often now days.

 8 years ago (03-09-2017)

Slowest people I've ever seen. Zero respect for customers time. Usually 4 people here, usually 2 people doing nothing at front desk while one service manager sits in service area and the 4th is on a break from what I see. I've been here many times, but I'm at the point of really being pissed off. There is no sense of urgency whatsoever. After spending $800 on a set of tires, they told me they are not going to balance the tire because the wheel had "mud" on it, saying they are not a "detail shop". They said it would be an extra $100. I had just came from the car wash! To top it off, the bathroom has zero toilet paper or towels... Watched the manager go in here after me, use the washroom, NOT refill TP or towels, and a few minutes later shake someone's hand and handle their keys. Gross...

 8 years ago (05-09-2017)

Wonderful experience.  Friendly and courteous service.

 8 years ago (12-10-2017)

I have been to this location three times, the first time was to purchase the one year alignment, and the other two times were to have the alignment redone under warranty. The first time I was there the technician told me my front strut needed replacing. I took it to Toyota since it was under warranty and they told me there was no need to replace it since it was still a good shock. The next two times were over the course of 3 months and the team there did not align my truck. This last visit, I left there with the truck pulling more than it did when I brought it in! Brandon was great over the phone, but tried to tell me it was potentially a suspension issue that needed to be fixed. I knew that wasn't the case since it had recently been taken in to the dealership to have a front brake job done. I took my truck to a new Firestone location yesterday where they informed me that my suspension was perfectly fine, but that the other location did not complete the alignment. Sadly, my alignment still was not done correctly at the second location. Time for me to do what I should have done in the first place, go to the dealership to have them work on it and do it correctly. I will not use Firestone again and will advise friends and family to do the same.

 9 years ago (01-09-2016)

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Firestone Complete Auto Care

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