NorthStar VETS

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Address: 2834 NJ-73, Maple Shade Township, NJ 08052, USA

Phone: (609) 259-8300

Website

State: New Jersey

City: Maple Shade Township

Zip Code: 08052

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

They would have received 5 stars for this visit but only 4, which ill get to later.  Brought my dog who suddenly got very ill, it was after midnight.  Dr. Vale assessed her condition quite quickly and was very compassionate and expressed her sympathy many times as I chose to put her to sleep based on her condition and age.  Dr. Vale gets 5 stars.  She was so compassionate and just wonderful.   I guess I was in a dazed state at the time and didn't focus on this next part until the next day.  While I was on the floor saying goodbye to my baby waiting for the Dr. to euthanize her, the receptionist comes in and asks me if I want to pay now or wait until I leave?  I said later and she said, OK i'll wait for you at the desk?  Did she really expect me to whip out a credit card while I was holding my dying dog?  What?  You ask someone who is spending their last moments with their dog who was fine a few hours before and is now going to die that question, then?  That is just plain old pathetic.  I'm sorry.  So 5 stars for the Doc and 0 stars for that insensitive, brainless,  jerk at the front desk.

 8 years ago (04-12-2017)

Great place to take your pets. Loving, warm, friendly. Treat your pet like family. Keep up the good work.

 8 years ago (12-01-2018)

For what its worth, I have never written a bad review anywhere before about anyone. If I could give NorthStar 0 stars I would. Please, do not take your pets here. I took my dog here as an emergency with a stomach blockage and she was unable to pass food and was vomiting. Time was very important as you can imagine. After observing x-rays showing an obvious backup, they refused to do surgery and instead did a fluid treatment. It was unsuccessful. After that, still not wanting to do surgery they wanted to do a pre-surgery exploratory biopsy, estimated at about 4-5k. Then after the biopsy the actual surgery would be more depending on the outcome of the exploratory biopsy. Said this could run for another 4-5k. Of course all of this would keep the clock ticking. I love my dog but do not have the type of funds for this. My family was deeply depressed and stressed about the whole thing.

So, I decide to contact my primary clinic again who I have been keeping in the loop this whole time and, as respectfully as possible, really didn't agree with NorthStars approach. They look at the latest x-rays sent over from NorthStar and tell me it's obviously a backup in the stomach. I transport my dog to the primary clinic and surgery is done for about 1k in a matter of hours. 

Despite doing absolutely nothing to better my dog I'm still stuck with about a $1500 bill from NorthStar. My dog sat there for two nights and over a day with a complete stomach blockage, something that was easily detectable and did nothing for her in the right direction while she continued to suffer. This is a serious condition and can be fatal. Quite disturbing. Some of the docs there seem to come and go quickly and have poor communication with each other, let alone show much compassion. Perhaps thats the nature of also being an emergency care center though.

I must say that the front office staff was very kind however and well.. didn't seem surprised by what was happening to me. Their kindness alone is perhaps the only shining star of the place.

 8 years ago (05-01-2018)

I was out of town, and my dog sitter found my dog lethargic and bloody, and took her to their mobile veterinarians.  North Star was recommended to me by  HousePaws Mobile Veterinarians since my dog needed 24 hour care.  The veterinarian called me, explained my dog's status and care that was needed.  They kept in touch with me and both the mobile vet and my personal vet.  All testing results and treatments were explained verbally and in writing.  They were great.  They even let me pick Sandi up on my way home late at night.

 8 years ago (20-09-2017)

We went to the Maple Shade location earlier this evening with our Miniature Dachshund named Mischief, whose post-visit picture I attached. She was attacked by a pit bull who fortunately didn't bite her as hard as she could have. 

The facility is very clean and well-lit. The first thing that struck me was that I was NOT asked for a credit card to pay for the initial exam as soon as I walked in the door as at another emergency vet in the area. In fact, I was not asked to pay anything until the visit was over. You know, like it should be. 

Anyway, the staff was excellent. Kate the receptionist listened to our stories, as did all the other staff we saw. (We have a tendency to ramble on about how great and smart Mischief is and they indulged us just by listening.) The nurse who first saw her was upbeat and positive and Doctor Vail was EXCELLENT! She was compassionate and gentle. She talked to Mischief kindly and expressed often to Mischief how the poor little thing had such a stressful day. Her demeanor was awesome and she wasn't pushy with any kind of treatment. She gave her a drop in her eye to see if the cornea was scratched and gave us a medication to put on her eye every four hours. There was no, "We should take an x-ray to be sure of no broken bones" or "Oh, we need to keep her overnight for observation." None of that. Doctor Vail was professional and compassionate. If all vets (and all doctors in general) were like Doctor Vail the world would be just that much better.

The exam was $155 which is going rate for vet ERs. The whole visit cost about $252. I expressed my shock and the receptionist thought something was wrong. I couldn't believe how reasonable. At the other emergency vet I paid big money for what they did and, boy, I'd better have a credit card ready before anyone so much as GLANCED at my dog. Not here. NorthStar VETS was incredible to us. 

My wife and I hope to never have to use their services again as we hope Mischief and the other pets we will have in the future will be perfectly happy and healthy, but if we have to take our dog(s) to an emergency vet again you can be certain it will be NorthStar!

 8 years ago (03-06-2017)

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