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Northwest Hills Surgical Hospital

  1. The Austin Center
  2. Pflugerville Hospital

Reviews, get directions and contact details for Northwest Hills Surgical Hospital

About

Our mission is to care for our patients, serve our physicians, and improve healthcare in America.

Story

Northwest Hills Surgical Hospital has been proudly caring for patients since May of 1995. Northwest Hills Surgical Hospital was developed by hospital and clinical personnel to offer safe, high-quality surgical care. Experienced physicians, nurses, and technicians use the latest technology and equipment to provide the high-quality care in a warm, personalized setting. Please enjoy the services and information that our website offers.

Northwest Hills Surgical Hospital is a physician-owned facility. This means that one or more physicians have an ownership or financial interest in this facility. The physician who referred you to this facility for a surgical procedure may be one of the physicians that have ownership or financial interest in this facility. This facility maintains a list of all physician owners, which is available upon request.

This information is being provided in order to assist you in making an informed decision about your care. You are free to choose another facility in which to receive the services that have been ordered by your physician.

Address: 6818 Austin Center Blvd, Austin, TX 78731, USA
Phone: (512) 346-1994
[email protected]
State: Texas
Zip Code: 78731


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Reviews
I had surgery here on 8/29/17. I just wanted to report that I had excellent care. Olga and Gary were my 2 nurses and they were fantastic. If I had to buzz they answered within a minute. Facility was very clean, food was good and from time of check in to check out everyone was top notch. Highly recommend this facility.
8 years ago (31-08-2017)
I had outpatient procedures done here. Every staff member that I came in contact with was friendly, professional, showed empathy, and worked with me, giving me the reassurance that I needed during this fragile time in my life. The nurses, anesthesiologist, and my doctor came by letting me know what would happen and wanted to know if I had any questions or concerns. I even got a call the next day asking how I was doing and if I had any questions or concerns. Yesterday, I received a thank you note with handwritten get well wishes from the staff members. This was such a positive experience and I recommend Northwest Hills Surgical Center giving them five stars!
8 years ago (26-08-2017)
The facility is fine. It is what you would consider an average surgical hospital. The issue is with billing. First they charge you up front (which is fine), BUT they will not give you a statement / estimate / anything showing you what you are spending money on. That is all I wanted. But they said over and over we don't do that. This is the only place on earth where you pre-pay for something, and get nothing about what you paid for. Imagine Pre-paying for airline tickets, without getting a receipt about your trip dates, seat numbers, etc. Second, of course, your records are never secure there. It took them 10 days to recover from their system getting hacked (May of 2017) because they never even bothered to download the Microsoft Patch. In that time, they could tell you nothing about anything. Third, they of course over charged me. So I now have an Explanation of benefits showing what I should have paid. But after calling them, they told me it can take nearly 10-12 days more before they can 'initiate' the returns process. If you have a choice, do not go here. It will be an administrative nightmare for you.
8 years ago (21-06-2017)
Very difficult staff to work with post surgery: I was lied to and patronized. I was told I couldn't see my (minor) child because it was a HIPPA violation!?! Then attending nurse -- the HIPPA guy - started explaining the post-op for the WRONG surgery until we corrected him.
8 years ago (10-05-2017)
Margaret had retina surgery on Tuesday, 1/24/2017, and the surgery went well. However, there was some difficulty in Recovery which resulted in our remaining in the recovery room for several hours beyond the expected time. The recovery room nurses provided absolutely remarkable care, assessing repeatedly the troublesome functions until they were resolved. Thanks to their attention, Margaret was very comfortable throughout. Thanks to the team members, Dayna, Kirsten, Rob and Stephanie.
8 years ago (26-01-2017)
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